Forum Discussion

NickSlat's avatar
NickSlat
Level 2
10 years ago

EV 11 Plugin on Outlook 2011 for Mac crashes

I have an issue which I cannot seem to fix.

I am using Yosemite with EV 11.0.1.1022 plugin installed. Whenever I login to the vault the EV app appears to crash. The icon in the top task bar disapears and the about 60 seconds later returns and is still not logged in. Have tried uninstalling and reinstalling the plugin but to no avail. The hotfix 1 for EV 11 seems to be for windows operating systems only with nothing for OSX.  Has anyone else suffered this?

 

 

 

Enterprise Vault
Information Governance
Mac OSX
  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    what version of Exchange and what version of EV are you running?

  • NickSlat's avatar
    NickSlat
    Level 2
    10 years ago
    Running EV 11. Not 100% sure of the Exchange version but I beleive 2013. It seems to be the outlook add on which has the issue though. Starts thinking about logging in and then crashes.
  • MassimoVagli's avatar
    MassimoVagli
    Level 4
    10 years ago

    Hello Nick, 

    You might perhaps attach the ev mac client log https://support.symantec.com/en_US/article.HOWTO38265.html.

     

    Please report also the outlook version installed on OS X and any sp installed.

    Massimo

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    since you're on EV 11, i would go with IMAP access to the archive and avoid the EV client altogether. 

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    have you had a chance to look into our suggestions? did you need anything else?