EV 12.1.1 - Rebuild index question/procedure
Hi !
sorry for my english, i'm french speaking and Google translate is not always good !!!
We are using EV 12.1.1 and last week we got some problem with the search in DA. So I tried to verify/synchronize some index volume. Some finished OK, some finished with warning, others failed. I checked on the web (this communities) for solution about this, and often, the solution is to rename the index folder to {index_id}.OLD and restart the rebuild.
I'm newbie with EV, no formation, just this communities for help.
First, I'm gonna explain our setting:
We have 2 archive, one Archive1, the other, ArchiveSMTP. Before sept 11 2017, we used exchange and after sept 11 2017, we changed for SMTP.
We have 39 index volumes for Archive1 (Exchange) and 9 for ArchiveSMTP (SMTP). Each index volume have about 5000000 items indexed.
Some index volumes have missing items, most of the time is for SMTP index volume.
If I want to verify/synchronize the volume index where we have missing items, often we have error like "The synchronize paused as it encountered an error." with error code 57.
I found nothing about this error and sometime what I read for solution for something like that is to rename the index folder to xxx.old and restart a new rebuild.
I would like to know how proceed.
My drive look like this:
D:\EVStorage\Index\index1
D:\EVStorage\Index\index2
to...
D:\EVStorage\Index\index8
Each folder have folder look like this:
D:\EVStorage\Index\index1\1A907ADAB7F625D44AD6A75831F19AF77_8
When I read "Rename the index folder and restart a rebuild" is it the D:\EVStorage\Index\index[1-8] to rename or the folders under D:\EVStorage\Index\index[1-8] ?
Also, during this rebuild, does the users can do search ?
Approximatively, is it long for each rebuild ? Hours ? days ? Weeks ?
If I understand what I read on the web, it's look like this, wright ?
Example:
Stopping services ?
Rename folder D:\EVStorage\Index\index1\1A907ADAB7F625D44AD6A75831F19AF77_8
this folder is corresponding to index volume with the range 24810624 - 36761602 (example)
Does I need to do this for index volume with upper range ?
Just go to "Manage Index" -> "Rebuild" -> select the index volume where I renamed the folder.
What we will see for the location for the selected index volume, the old folder or nothing ?
Last question.... If since sept 11 2017 where we started to use SMTP, we used also classification. If I rebuild a index volume created before sept 11 2017, does the items will pass through the classification ?
Thanks for your help !