Forum Discussion

Ryan_Dong1's avatar
Ryan_Dong1
Level 4
14 years ago

EV 8 Mobile Search

Hello,

I have just finished installing EV Mobile search on a dedicated IIS Server.  This is the following error I go to when I hit the EV URL:

https://<servername>/mobilesearch

Installation registry key not found, Please contact administrator
 

Any ideas?

Enterprise Vault
Error messages
Information Governance
Troubleshooting
  • Kopfjager's avatar
    Kopfjager
    14 years ago

    The reason I asked what OS is because there are number of issues being worked on around EV Mobile and Windows 2008.    Chances are the problem you are seeing are because of one of these.    Need for Elevated Permissions, IIS Roles and Certificates are a few of the issues involved.

    My recommendation would be to put EV Mobile on a supported OS or wait until it is supported on Win2008 (I believe it will be EV 10.0)

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    Can you check whether you have the following

    HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Mobile Search\Install

    If you don't, can you check for the existance of a string called "InstallationType" and "InstallationPath" that points to the place where you installed? (i.e D:\Program Files (x86)\Enterprise Vault Mobile Search)

    Also what version? base? SP1, 2, 3, 4, or 5 etc?

  • Ryan_Dong1's avatar
    Ryan_Dong1
    Level 4
    14 years ago

    The registry key you specified doesn't exist:   

    It does exist in the following location:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault\Mobile Search\Install

    This is EV8 SP5

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    k that sounds normal,
    would you be able to run a Procmon and find out which Registry keys its looking for?

  • Ryan_Dong1's avatar
    Ryan_Dong1
    Level 4
    14 years ago

    I ran a Procmon and do not see any registry key entries being parsed.  I've tried using a browser on the local host, and I have tried from a seperate workstation.  I can attach a procmon if you like, but I didn't find anything and was very thorough, unless I don't know what I am looking for.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    You ran the dtrace on the server that has the mobile search installed right?

    We'd probably be looking for w3wp getting a NOT FOUND when attempting to read registry keys
    if you want to put the Procmon up here, i'd be happy to take a look

  • Ryan_Dong1's avatar
    Ryan_Dong1
    Level 4
    14 years ago

    This is what you might be looking for.  See attached screenshot

     

     

     

  • Ryan_Dong1's avatar
    Ryan_Dong1
    Level 4
    14 years ago

    The browswer always returns the following error:

    Installation registry key not found, Please contact administrator
     

    Is there anymore information that I can collect for you.  This was a standard install straight from the installation package, and I only had to answer a few questions (authentication, DNS Site Alias).

  • Kopfjager's avatar
    Kopfjager
    Level 5
    14 years ago

    What OS is the server that you installed EV Mobile on?

    And what values show up under the \Enterprise Vault\Mobile Search\Install key?

    Should look something like this:

    "ProductVersion"="8.0.0.8888"
    "InstallationType"=dword:00000001
    "InstallationPath"="C:\Program Files\Enterprise Vault Mobile Search\"
    "MSIVersion"="8.0.18191"
    "UpgradePath"="8.0.0.8888"
    "Installed On"="06/05/2009 14:24:59"
    "Installer"="John Doe"

    Thanks,


     

  • Ryan_Dong1's avatar
    Ryan_Dong1
    Level 4
    14 years ago

    The OS is Windows Server 2008 64-Bit.  As per my previous posts, the following key doesn't exist:

    HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Mobile Search\Install

    In the registry it is under the following:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault\Mobile Search\Install