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Ryan_Dong1's avatar
Ryan_Dong1
Level 4
14 years ago
Solved

EV 8 Mobile Search

Hello,

I have just finished installing EV Mobile search on a dedicated IIS Server.  This is the following error I go to when I hit the EV URL:

https://<servername>/mobilesearch

Installation registry key not found, Please contact administrator
 

Any ideas?

  • The reason I asked what OS is because there are number of issues being worked on around EV Mobile and Windows 2008.    Chances are the problem you are seeing are because of one of these.    Need for Elevated Permissions, IIS Roles and Certificates are a few of the issues involved.

    My recommendation would be to put EV Mobile on a supported OS or wait until it is supported on Win2008 (I believe it will be EV 10.0)

  • Create the same registry keys in:-

    HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Mobile Search\Install

    Does that stop the error.

    This maybe a bug whereas the registry keys are created in the wow6432node location but the code is still looking in the x86 location.

    Additionally I do not think this is anything to do with your particular issue but as per the latest compatibility charts it is currently not supported on Windows 2008:-

    b. Enterprise Vault Mobile Search is supported only on Windows Server 2003 SP2 (32-bit and 64-bit).

  • The reason I asked what OS is because there are number of issues being worked on around EV Mobile and Windows 2008.    Chances are the problem you are seeing are because of one of these.    Need for Elevated Permissions, IIS Roles and Certificates are a few of the issues involved.

    My recommendation would be to put EV Mobile on a supported OS or wait until it is supported on Win2008 (I believe it will be EV 10.0)

  • Once again, thanks for your support.  I will get the client to rebuild the O/S and proceed from that point on.