EV 9.0.2 Journal task not archiving

Question

It seems like every few months, I check the Journal task and it quit archiving the journal mailbox.&nbsp; I've tried all my tricks from the past that has fixed it and so far, as much as I can tell, it's still broken and not archiving the journal mailbox.&nbsp; I just got done deleting the target and task for journal.&nbsp; In the past I would do this and rebuild it and find out that the service account moved to a different exchange server or something which would cause me to not be able to rebuild it until it was corrected fixing the overall issue of journal task not working.&nbsp; No such luck this time.&nbsp; I rebuilt the task and target without problem.&nbsp;When I run a dtrace on the journal task, it's full of this...993387&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993388&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993389&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993390&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993391&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993392&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993393&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993394&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993395&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993396&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993397&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993398&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993399&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993400&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993401&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993402&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993403&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993404&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993405&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993406&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993407&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993408&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |993409&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Entering routine&nbsp; |993410&nbsp;&nbsp; &nbsp;14:43:04.762&nbsp;&nbsp; &nbsp; [7296]&nbsp;&nbsp; &nbsp;(JournalTask)&nbsp;&nbsp; &nbsp;&lt;9388&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;:CArchivingAgent::IsEligibleForArchive() |Exiting routine |Not much of anything else when I dtrace the journal task and the storage archive.&nbsp; These IsEligible entries should be coming back with message headers but it's not scanning the emails it appears.

gertjana · Answer

Hello,
9.0.2 is really old, no chance of upgrading I assume?
Anyway. after you have created the new task, have you verified the MSMQ's for this task have been created? Are the items in the 'old' MSMQ?&nbsp;Have you examined the Journal Mailbox? If you sort on messageclass, do you see EV related classes (Pending Archiving/Pending Archving part?). Have you ran Deployment Scanner against Exchange, to see if something went amiss? Which Exchange version do you have?
Can you create a new Journal Mailbox in Exchange, and a corresponding archive in EV, define that new mailbox to be archived by the new task. Then create a 2nd task to archive the old Journal Mailbox.
See what that does.

dorlow615 · Answer

I'm attaching an image of my msmqs.&nbsp; The journal mailbox is on our tn001wexmbx008 server so one of those msmqs coorespond to it but how do I know which one is the right one?

gertjana · Answer

Wow, 7 journal tasks on 1 server. Below query will show the info you look for.
Queues which are not in use anymore (because task is deleted) AND it shows 0 items, can be deleted.
&nbsp;
Use EnterpriseVaultDirectorySelect TS.Name "Task Name", JT.MessageQueue "Message Queue Name"From Task TS, JournalTask JTWhere TS.TaskEntryId = JT.TaskEntryIDOrder by JT.MessageQueue

dorlow615 · Answer

I ran the query and I get this back...&nbsp;Task Name&nbsp;&nbsp; &nbsp;Message Queue NameExchange Journaling Task for TN001WEXMBX007 1&nbsp;&nbsp; &nbsp;TN001WENJRNL01\Private$\Enterprise Vault Exchange Journaling Task for TN001WEXMBX007 151022101621Exchange Journaling Task for TN001WEXMBX008&nbsp;&nbsp; &nbsp;TN001WENJRNL01\Private$\Enterprise Vault Exchange Journaling Task for TN001WEXMBX008 181210143420Exchange Journaling Task for TN001WEXMBX07&nbsp;&nbsp; &nbsp;TN001WENJRNL01\Private$\Enterprise Vault Exchange Journaling Task for TN001WEXMBX07 110906142351&nbsp;&nbsp;

dorlow615 · Answer

I see that cleaning this up may make our msmq look nicer, but it looks like a lot of busy work and having non-working msmq queues probably isn't hurting anything or breaking anything.

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EV 9.0.2 Journal task not archiving

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