Forum Discussion

PATRICK_Kitchen's avatar
PATRICK_Kitchen
Level 6
15 years ago

EV 9 Client Problem on Citrix

Hi Everyone,

 

Hapyy New Year and all that stuff, got a sight problem with the EV9 Client on our Citrix Serrvers - everytime a user logs into citrix a message goes to teh vent viewer:-

Error 1004 the resource can not be found EV Shortcut.fdm.

 

Also usera are getting error 3009 - Error Installing Perormace Counter for Outlook

 

This is only happening in Citrix on normal PC's everything is fine.

 

Help Please

 

 

Pat

Agents
Enterprise Vault
Information Governance
  • PATRICK_Kitchen's avatar
    PATRICK_Kitchen
    15 years ago

    The Perfomance monitor problem were fixed by deleting the following reg key:-

     

    HKLM\system\CurrentControlSet\Services\Outlook\Performance

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    15 years ago

    Is this even before they launch Outlook?

    How was the Add-in installed?  Got VBScript?

    Is it the full or HTTP addin?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    15 years ago

    Is this even before they launch Outlook?

    How was the Add-in installed?  Got VBScript?

  • PATRICK_Kitchen's avatar
    PATRICK_Kitchen
    Level 6
    15 years ago

    Ok Guys,

     

    We have managed to track down the problem ourselves, it would appear that when we installed the EV client on the Citrix servers a directory was missing on the C:\program files\enterprise vault\evclient

     

    We hav ecopied this over manually from a work station and it has cured the problem

     

  • PATRICK_Kitchen's avatar
    PATRICK_Kitchen
    Level 6
    15 years ago

    The Perfomance monitor problem were fixed by deleting the following reg key:-

     

    HKLM\system\CurrentControlSet\Services\Outlook\Performance