Forum Discussion

Orca's avatar
Orca
Level 3
18 years ago

ev does not create the correct shortcuts

we are running EV 7.5 sp2 on Windows server 2003 R2 Sp2.
 
with email archiving, ev does not create the correct shortcuts, the banner is missing while we checked this setting multiple times.
 
also the PST migration (client initiated) the settings that are used are not he settings we did set. we wanted PST files with shortcuts! we got PST files with original messages.
 
all items are correctly stored in the archive.. this pleases me, but procedures that disregard settings made bij us annoy me!!!
 
anyone a hint?
  • Have you verified that the people experiencing these issues are in the correct provisioning group, and that those provisioning groups have the correct policies?
  • Hi,

    Are you sure your backups are taking place and forms installed?
     
    However it does sound like a policy issue of some kind so double check that first.
  • we specifically went through all the moves before testing this: created test account, added some messages, connected to a PST file. in EV we ran provisioning and synchronize before adding the mailbox and we ran them again after. so that any settings must be put into exchange..therefore it was strange to see different behaviour from the app.