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Marcelvk's avatar
Marcelvk
Level 3
12 years ago

EV enabled mailbox, but account disabled, doesn't get new Povisioning group

We have employees that used EV for archiving and have been assigned an PG.

If the user doesn't work for the company anymore the following things are done with the useraccount:

- moved to the Ex-employee OU that assigns an ex-employee PG

- Account disabled

- Hidden van GAL

After the provisioning task has ben run, the report states that the maikbox has updated but the mailbox\policy assignment overview doesn't show the changed policy.

How can i change the PG for disabled useraccounts that already where enabled?

 

Agents
Basics
Configuring
Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)

8 Replies

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  • EV_Ajay's avatar
    EV_Ajay
    Level 6
    12 years ago

    Hi Marcel,

    Follow the below sequence ....

    1. Move the User to Ex employee OU that is targeted for 1st provisioning group.

    2. Restart the provisioning Task.

    3. Run the Provisioning the Task in Normal Mode.

    4. Check the Provision Task report and search for that User and check for his policy in the report.

    5. If you want to archive his mailbox then do not Disable the User account / hide his mailbox until his whole mailbox is archived.

    6. Once whole mailbox is archived then Disable that User from EV server for archiving.

    7. Then Disable the User mailbox from Exchange.

    8. Then Disable his AD Account.

     

  • Marcelvk's avatar
    Marcelvk
    Level 3
    12 years ago

    Already found this article, but these manual steps are a no go for a company with 4000 users.

    It all has to go automated :-(

  • Marcelvk's avatar
    Marcelvk
    Level 3
    12 years ago

    Hi Ajay,

    The company policy states that the account must be disabled directly after the employee has left the building. And that the user is hidden from the GAL. These tasks and movement to the Ex-employee is done by our indentity manager. Everything is automated because we have 4000 users, and a lot of ex-emplyees ;-))

    The provisioning task reports that the ex-employee has been provisioned with the new PG, but after manual intervention is needed. This all should go automatically...

    Is it possible to use the account expire option instead of disable useraccount??? Shall it work then?

     

  • Marcelvk's avatar
    Marcelvk
    Level 3
    12 years ago

    The provision report says that a new mailbox has been added to the PG ex-employee.

    Yes I added this keys but, the user will be "hidden" in the EV console, and will not be activated automatically