Forum Discussion

Daniella's avatar
Daniella
Level 4
17 years ago

EV Icons not appearing in Windows Vista

Hi,

Does anyone know why the EV icons or menu option is not showing in Outlook 2007 Vista SP1? The same user has Windows XP SP3 and Outlook 2003 and it works fine. Also I have another user using Outlook 2007 on Windows XP with no problems. Is there another client install for Vista or is it the same one used for XP?

Please advise????

Thanks,
Daniella 
Enterprise Vault
Information Governance

3 Replies

  • Wayne_Humphrey's avatar
    Wayne_Humphrey
    Level 6
    17 years ago
    Same Client,

    You sure the client is installed? if it is run EVResetClient.exe found in the install directory and let us know the outcome.

    --wayne
  • Daniella's avatar
    Daniella
    Level 4
    17 years ago
    Hi Wayne,

    Yes I am definately sure the client is installed. I have already tried to run the EVResetClient.exe and still no luck.

    Daniella 
  • Wayne_Humphrey's avatar
    Wayne_Humphrey
    Level 6
    17 years ago
    Ok,
    I guess the user is in cache mode on the 2k7 workstation?  If so, do this:

    Turn off cache mode, open outlook (is the client active)
    yes - turn on cache mode from within outlook, exit
    open up outlook again is the client still active?

    If this resolves the issue, I have seen this a couple of times due, to the hidden message is not been synchronized. If this is the case, what version of Exchange?

    --wayne