Forum Discussion

haeussler's avatar
haeussler
Level 4
7 years ago

EV Mobile Searcg Character Error

Hello together,

in the mobile search window we can see that special charaters in the vault name like ä,ü,é displays with a numerical code. (See attachment)

In the searchpanel the special characters are dispalyed correctly.

Is this a known behaviour?

Kind regards,

Lucas Häussler

5 Replies

  • Lucas,

     

    What version of EV are you running? I just tried to reproduce this on EV 12.2 and the characters showed up fine.

    --Chris

    • haeussler's avatar
      haeussler
      Level 4

      Hello Chris,

      thanks for your answer. Thats strange because the customer is running 12.1.3 and I have tested this in my test enviroment with also 12.2

      Kind regards

      Lucas

      • Massimo_Vagli's avatar
        Massimo_Vagli
        Level 4

        Hello Lucas, 

        The best option would be to open a new case with Veritas Support.

        btw.. which device are you using to access the EVS mobile search? do you have a consistent behaviour between the normal web browser and the mobile one?

        Massimo 

  • Anybody have a solution for this? I dont think this is related to the version.