Forum Discussion

CadenL's avatar
CadenL
Level 6
5 years ago

EV Office Mail App error

Hi

I'm just trying to set up Office Mail App for Exchange 2016 and Outlook 2016 but am getting the following in Outlook. I've EV 12.4 using a mixed 2010 and 2016 environment as I'm migrating between the two. The EV server is a single server just doing user mailbox archiving and that all works ok.

I've added the manifast following the Veritas EV guide and this installed ok for my test user. But not sure where to go from here.

I suspect I've missed a step but as far as I know have done everything that's in the guide including adding an SSL certificate to the EV IIS server.

thanks

  • CadenL's avatar
    CadenL
    5 years ago

    We found the issue - it was associated with Group Policy. Office Mail App needs access to the Internet (which is documented in the guide) and we tested this by taking the URLs OMA needs to access and putting them into IE - this worked ok. However, we didn't realise that our GP disallowed 'Office' from accessing Internet content..... so although users could access the Internet, Outlook couldn't and therefore couldn't initialise the EV applet. 

    Thanks

  • CadenL's avatar
    CadenL
    Level 6
    5 years ago

    A quick update - 

    It all seems ok when I use Outlook 2013. However, I need to get it working with Outlook 2016.... so not sure if anyone can help with why it might be ok with Outlook 2013 but not 2016?

    thanks

    • Marcde's avatar
      Marcde
      Moderator
      5 years ago

      So it's always working fine in OWA but only working with Outlook 2013? 

      The mailbox you are testing with is definitely located on a Exchange 2016 Server? Or are you performing your tests with different mailboxes? 

       

      Regards

      Marc

      • CadenL's avatar
        CadenL
        Level 6
        5 years ago

        Hi Marc

        So I have a single test mailbox (EV enabled) migrated to the 2016 Exchange environment and with Outlook 2016 installed on the users desktop which works fine as a mailbox (sending and receiving email etc). With the outlook Add-in installed, the Enterprise Vault ribbon is present and I can perform all the expected EV actions on the items e.g. manual archive, search vaults, recall archived items etc.

        However, when I run the 'add-app' command to install Office Mail App it all completes ok and I see the 'Enterprise Vault' banner (as per my previous attachement) as expected but when I click on this - I get the 'Add-in error' in the attachment.

        I do nothing else but to uninstall Outlook 2016 from the users desktop and install Outlook 2013 in it's place and everything works as it should. The app loads ok and I can store and search mail items using OMA instead of the EV ribbon. I have not un-installed the EV outlook Add-In for either the Outlook 2016 or 2013 scenario..... do I need to do this?

        many thanks