EV Saveset Error
In an older Discovery Accelerator case, it was brought to my attention that an error existed on an item that was under review. When I went to the DA event log, I saw the following error:
APP AS - Customer ID: 24 - An Error has occured when retrieving Item
SaveSetID: 200902050000000~200902051348510000~Z~D15AE24533E403A1C6536B2C220836B1
VaultID: 1901E41648F2E4F4EBC8D7CA8EC9EF3E01110000evsite
Format: XML
sAttachmentID: 0.
System.Runtime.InteropServices.COMException (0x80040307): Item not found.
at KVS.EnterpriseVault.Interop.IItem.Get(Int32 DetailLevel)
at KVS.Common.VaultItem.Item.CallEcmAPI(String sSaveSetID, String sVaultID, String sAttachmentID, String sFormat)
If I use EVSVR in interactive mode, I get the following:
EVSVR Command>dumpsaveset 1901E41648F2E4F4EBC8D7CA8EC9EF3E01110000evsite 200902050000000~20090205134
8510000~Z~D15AE24533E403A1C6536B2C220836B1 -o d:\logs
2011-09-26 13:52:05 Log file 'd:\logs\EVSVR_DumpSaveset_20110926135205\EVSVR_DumpSaveset_2011092613
5205.Log' created/opened
2011-09-26 13:52:05
2011-09-26 13:52:05 EVSVR Version (9.0.2.1061)
2011-09-26 13:52:05
2011-09-26 13:52:05 Initialising operation
2011-09-26 13:52:05 Arguments: 1901E41648F2E4F4EBC8D7CA8EC9EF3E01110000evsite 200902050000000~20090
2051348510000~Z~D15AE24533E403A1C6536B2C220836B1 -o d:\logs
2011-09-26 13:52:05 Output folder: d:\logs\EVSVR_DumpSaveset_20110926135205\
2011-09-26 13:52:05 Log file path: d:\logs\EVSVR_DumpSaveset_20110926135205\EVSVR_DumpSaveset_20110
926135205.Log
2011-09-26 13:52:05 Found an archive: Parameter 1901E41648F2E4F4EBC8D7CA8EC9EF3E01110000evsite is t
he entry id for archive 'evsystemFCXJRNL02' that is in vault store 'Journaling'.
2011-09-26 13:52:06 Log file closed
2011-09-26 13:52:06
DumpSaveset Initialisation failed: ERROR: The second parameter 200902050000000~200902051348510000~Z~
D15AE24533E403A1C6536B2C220836B1 is not a valid saveset or transaction id. Error: The specified Save
set does not exist. (0xc0041aac). Error: 0xc0041aac
What I hope is good news, is that if I go to the storage location, I see collection files and one of them with the following two DVS files:
D15AE24533E403A1C6536B2C220836B1.DVS
D15AE24533E403A1C6536B2C220836B1~50~4DB423EB~00~1.DVSSP
Is there a way to fix this? Running some other EVSVR verify commands I found some errors shown below, but could not find that particular saveset mentioned. It should be noted though that I was trying to limit the data range and it's possible it was archived a later date or something. I have about 1000 of these errors in a 1 week period of my EVSVR verify run:
2011-09-23 03:14:51 SavesetId: 201002105830723~201002101931590000~Z~D022E94ADE210F311DD7E811F4B21F01, Archived Date: 2010-02-10 19:38:00Z
2011-09-23 03:14:51 ArchiveEntryId: 1901E41648F2E4F4EBC8D7CA8EC9EF3E01110000evsite
2011-09-23 03:14:51 Collection Identity: 211579, DVS RelativeFileName: 2010\02-10\D\Collection211579.CAB
2011-09-23 03:14:51 Fingerprint validation failed [0x80041b9f]
Any help would be helpful. Thanks.
Symantec support was unable to repair it. It seems that in 2009 when the item went to be put on hold, it failed to do so. It reported an error but no one checks the errors. It just expired and went away.
Thanks for all of the help. My advice is to remind peopole to check the error reports.