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James_Slack's avatar
James_Slack
Level 6
13 years ago
Solved

EV10 + Vault 10 client + Outlook 2010 not working

Hi,

We just upgraded to Vault 10 and I was hoping this would cure our Outlook 2010 woes. Sadly nothing has changed.

I just installed Outlook 2010 on my PC. Then installed the one and only client that comes on the Vault instalation media (which I assume detects Outlook version and installs the apropriate client version). But when I open an archived e-mail, I get the tag and the "Please ensure that you have installed the latest version of the Enterprise Vault client software" error message.

How do I start to look at troubleshooting this please?

Thanks

James

Compatibility
Enterprise Vault
Information Governance
Installing
  • TonySterling's avatar
    TonySterling
    13 years ago

    Outlook 2010 is supported by EV 9.0.1 and above.  There are few caveats noted in the compatibility doc.  I think he is talking about OL 2010 on the EV Server.

    Question for you, did you upgrade the EV versions or do an un-install of the old version and install the new?

     

14 Replies

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  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    As of now EV10 does not support Outlook 2010

    Refer to compatibility chart

    http://www.symantec.com/docs/TECH38537

  • James_Slack's avatar
    James_Slack
    Level 6
    13 years ago

    What?

    2010 has been out for ages and EV9 did support it?

    That is poor if that is true.

    Could I not run the EV9 HTML client, which is for Outlook 2010.

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Outlook 2010 is supported by EV 9.0.1 and above.  There are few caveats noted in the compatibility doc.  I think he is talking about OL 2010 on the EV Server.

    Question for you, did you upgrade the EV versions or do an un-install of the old version and install the new?

     

  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    Apologies, I was refering to Outlook on the EV server.

  • LCT's avatar
    LCT
    Level 6
    13 years ago
    Are you using EV10 SP1 for server and client? As Tony has suggested, remove the EV client cleanly from your machine I.e. the registry and the Enterprise Vault installation folder etc. then try the install again.
  • James_Slack's avatar
    James_Slack
    Level 6
    13 years ago

    Hi Tony,

    On my PC I uninstalled Outlook and installed 2010 (x64).

    I didn't think to remove the EV client.

    I then installed the EV 10 client and it said it went in OK, but doesnt open Vauilted items.

     

    On the EV server, we are running Outlook 2007 and the server was upgraded from Vault 9 -> 10.0.1

     

    Will try a clean install, but as it didn't error or query anything, would have figured this would be OK. Also going to be a pain when we push this out globally via GPO. But just interested in getting it working first.

     

    Thanks

  • AndrewB's avatar
    AndrewB
    Moderator
    13 years ago

    just as a matter of interest, can you try with outlook 2010 32bit?

  • James_Slack's avatar
    James_Slack
    Level 6
    13 years ago

    AndrewB, I can't but I would prefer not to, to be honest.

    If I can't get it working then I will have to, but it would be less than ideal having to never use Office x64 in  our global environment..

    Thanks