EV11 - Can't get "Delete from Vault" button to appear
I have EV11.01 installed on Windows 2008 R2.
I have some Citrix servers with Outlook 2010, and the Outlook add-in installed.
I have configured the desktop policy to show "Delete from Vault" and on the toolbar.
The retention category is not set to prevent user deletion.
When i open Outlook, open the Enterprise Vault tab, there is not an option to delete in the toolbar.
When I go to search, there is still no option to delete.
I have tried creating a WebApp.ini file on the EV server with these settings:
BSDeleteButton=1
ISDeleteButton=1
I have restarted IIS, logged on as a user, and deleted the IE cache, but still I cannot get the option to delete from the vault.
I feel like i am missing something obvious.
Any pointers?
Have you seen this:
Delete from Vault button is missing from the Toolbar in Outlook.
Article:TECH211183 | Created: 2013-10-02 | Updated: 2014-09-17 | Article URL http://www.symantec.com/docs/TECH211183 Issue
The button 'Delete from Vault' is missing from the toolbar although the Desktop Policy has been configured to enable it.
Cause
The Site setting is configured to prevent users from deleting archived items
Solution
If users should be allowed to delete archived items, then the following will allow deletes and the Delete From Vault button will be on the Toolbar.
1.Go to Site > Properties > Archive Settings and select Users can delete items from their archive.
2.Synchronize the mailboxes
3.Close and re-open Outlook.
Article URL http://www.symantec.com/docs/TECH211183
So are you sure you checked the box to allow the users to delete? If yes, I would run provisioning and then do a mailbox synchronization for just this one mailbox. Close and reopen Outlook and see what the results are.
I see this in the client log:
28/01/2015 21:02:47.207[11788][M]: Desktop Setting: USERSCANDELETEITEMS 28/01/2015 21:02:47.207[11788][M]: Value: 0