Forum Discussion

Sortid's avatar
Sortid
Level 6
9 years ago

EV11 Search Slow to Open

We did an upgrade from EV 10 SP3 to EV11.0.1 CHF4 (Windows 2008R2 Datacentre).  I have enabled the new search for myself.  When I first click Seach Vaults in the EV ribbon (EV11 CHF4 Outlook addin, with Outlook 2013) it takes 3 mins to open, then is fine (a few secs) until the next day when is slow again.  I can replicate this by recycling the EVOnlineWebSearch application pool, and clicking Search Vaults again.  I get the same issue in my test environment. 

I logged a case with Vertias support who could not replcate this issue and have advised to reinstall EV. 

Before I do this, has anyone seen it before?

Thanks.

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • AmolB's avatar
    AmolB
    Moderator
    9 years ago

    Refer to the below article

    https://www.veritas.com/support/en_US/article.TECH196888

  • CConsult's avatar
    CConsult
    Moderator
    9 years ago

    Check the prerequistes of EV Search since it is a new search that requires some consideration.

     

     

  • Manideep_Neeli's avatar
    Manideep_Neeli
    Level 4
    9 years ago

    Could you please provide capture DTrace of w3wp while the search page takes time to open.