Forum Discussion

ia01's avatar
ia01
Level 6
12 years ago

EV8 Set Vault store backup mode from VAC is stuck

Trying to EV8 Set Vault store backup mode from VAC, but it gets stuck saying "Updating Vault Stores backup mode ..." and nothing happens. No event logs or anything. Same with powershell script. It gets stuck. 

Any idea please?

Enterprise Vault
Information Governance
Not Applicable
Troubleshooting
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    Have you run a DTrace?

    Do you have a LOT of records in your Journal* tables in any of your vault stores?

  • GertjanA's avatar
    GertjanA
    12 years ago

    Hello,

    That is correct. However, seeing the enormous amount of items in the table, it can take some time (and I mean days, not hours) before that backlog is cleared.

     

    You might want to open a case at support, and discuss with them on the best way to clear the backlog.

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Have you run a DTrace?

    Do you have a LOT of records in your Journal* tables in any of your vault stores?

  • ia01's avatar
    ia01
    Level 6
    12 years ago

    hmmm just checked journalarchive in vault store, it has 35057720 items count.

  • GertjanA's avatar
    GertjanA
    Moderator
    12 years ago

    35 million? wauw. it will take a while before the backup is set...

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    I forget exactly which version .. but this fixed in some flavour of EV 9 (where backup mode is MUCH faster and better at handling the large number items in tables like the journal archive table). I would suggest asking Symantec support.

  • ia01's avatar
    ia01
    Level 6
    12 years ago

    Thanks Guys, i think its better to stop services, setup backup reg keys and then start services, take full backup, clear backup reg keys and restart services for the Journal archive table to clear. Once cleared VS should go to backup mode more easily?

  • GertjanA's avatar
    GertjanA
    Moderator
    12 years ago

    Hello,

    That is correct. However, seeing the enormous amount of items in the table, it can take some time (and I mean days, not hours) before that backlog is cleared.

     

    You might want to open a case at support, and discuss with them on the best way to clear the backlog.