Forum Discussion

GTK's avatar
GTK
Level 6
14 years ago

EV8 SP5: Monitor was not run because it requires the Enterprise Vault Storage service to be running

we have 122 warnings in our VAC that state:

 

"EV8 SP5: Monitor was not run because it requires the Enterprise Vault Storage service to be running."

 

This relates to different alerts including:

 

* Deleted items waiting to be deleted from indexes

* Items waiting to be restored

* New items awaiting backup or replication

* space in vault store database log

 

I have checked all EV servers and the storage service is running on all of them, restarting the services hasn't helped either

 

Any ideas?

Enterprise Vault
Information Governance
Troubleshooting
  • Percy_Vere's avatar
    Percy_Vere
    14 years ago

    Do an sql backup and then highlight all rows in the MonitoringHistory table in the EV Directory database and then right click and delete. Now run the scan again and hopefully all will be green :-)

  • Percy_Vere's avatar
    Percy_Vere
    Level 6
    14 years ago

    Re-run the scan and it should update. If not then it may also be that you have outdated warnings in the MonitoringHistory table in the EV Directory database. You could do a database backup and then clear the entries and you should see the status change to green after a refresh.

  • GTK's avatar
    GTK
    Level 6
    14 years ago

    Thanks Percy

     

    I have re-ran the scan and it does refresh down to 3 messages but then reverts back to 122 warnings ??

     

    what are the exact steps to take regarding the MonitoringHistory DB ?

  • Percy_Vere's avatar
    Percy_Vere
    Level 6
    14 years ago

    Do an sql backup and then highlight all rows in the MonitoringHistory table in the EV Directory database and then right click and delete. Now run the scan again and hopefully all will be green :-)

  • GTK's avatar
    GTK
    Level 6
    14 years ago

    Thanks Percy il get this sorted and let you know if it worked or not