Forum Discussion

GertjanA's avatar
GertjanA
Moderator
11 years ago

EV9 - Status - Severe alert - old date

Hello all

EV90SP4 - Windows 2008R2

On 28-03-2014, some issue occurred, causing a Severe alert for Exchange Mailbox Synchronization. The alert is still there. Even when running a 'check now', that error does not disappear.

The bottom pane shows:

The monitor terminated unexpectedly.

Details:
System.Runtime.InteropServices.COMException (0x80040E21): Exception from HRESULT: 0x80040E21 at KVS.EnterpriseVault.Interop.DirectoryConnectionObjectClass.GetLongRunningMonitoringJobs(String monitoringItemEntryID, Int32 maxRecordsToReturn) at KVS.EnterpriseVault.Monitoring.JobMonitorBase.GetLongRunningMonitoringJobsXML(Int32 maxResults) at KVS.EnterpriseVault.Monitoring.ExchMbxSyncMonitor.RunNow(MonitorRunType runType) at KVS.EnterpriseVault.Monitoring.MonitoringThreadBase.ScheduleThread()

Is there anyway to remove these alerts?

Thanks.

Gertjan

Enterprise Vault
Information Governance
Tip-How to
Troubleshooting
Windows Server (2003-2008)
  • plaudone's avatar
    plaudone
    11 years ago

    You can get the MonitoringItemEntryId from the Monitoring table in the Directory database for the MonitoringItemType = 28 as this is for the sync.   Then run the following to get the history of that check.  

    select * from MonitoringHistory
    where MonitoringItemEntryId = 'ID_from_monitoring_table'

    You should be able to delete the one that failed.

     

     

     

  • JesusWept3's avatar
    JesusWept3
    Level 6
    11 years ago
    A similar issue was Fixed in 10 SP3 apparently Maybe there's a fix in 9 SP5 http://www.symantec.com/business/support/index?page=content&id=TECH200818 Maybe worth contacting support and quoting that ETrack number seeing if there's any workaround since no more EV9 updates are being made anymore
  • plaudone's avatar
    plaudone
    Level 5
    11 years ago

    I don't see that this is addressed in 9.0.5.  

    Checking for possible workaround. 

     

  • plaudone's avatar
    plaudone
    Level 5
    11 years ago

    You can get the MonitoringItemEntryId from the Monitoring table in the Directory database for the MonitoringItemType = 28 as this is for the sync.   Then run the following to get the history of that check.  

    select * from MonitoringHistory
    where MonitoringItemEntryId = 'ID_from_monitoring_table'

    You should be able to delete the one that failed.

     

     

     

  • GertjanA's avatar
    GertjanA
    Moderator
    11 years ago

    Thanks plaudone,

    that did the trick. FYI, we will be upgrading this environment to EV10SP4CHF2 next week.