EV90SP2 - Event 13360, 8453, referring DeleteArchiveFolders

Question

Hello all,
Hopefully one of you has seen this, and resolved it...
When restarting the storage server on one of the Mail Archiving servers, I get some errors in the eventlog, which make me think there is an issue with deleting empty folders from the archives. Registryket DeleteEmptyFolders is present, but has value 0 (which indicates it is finished)
13360, 13360 then 8453
The first 13360:
Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16-1-2013 15:52:01
	Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13360
	Task Category: Directory Service
	Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
	Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; server.europe.intranet
	Description:
	An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: CADODataAccess::ExecuteSQLCommand .\ADODataAccess.cpp [lines {1407,1409,1424,1442}], built Mar 14 10:54:54 2011):
Description:&nbsp;
Cannot insert the value NULL into column 'Result', table 'tempdb.dbo.#DeletedFoldersXML__________________________________________________________________________________________________000000000E54'; column does not allow nulls. INSERT fails.
	&nbsp;
	&nbsp;
	SQL Command:
	&nbsp;DeleteArchiveFolders
	&nbsp;
	&nbsp;
	Additional Microsoft supplied information:
	&nbsp;
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft OLE DB Provider for SQL Server
	Number:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0x80040e2f
	SQL State:&nbsp;&nbsp;&nbsp; 23000
	Native Error: 00000515
	HRESULT&nbsp;&nbsp;0x80040e2f
	&nbsp;
The second 13360:
	Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16-1-2013 15:52:01
	Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13360
	Task Category: Directory Service
	Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
	Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;server.europe.intranet
	Description:
	An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: CADODataAccess::ExecuteSQLCommand .\ADODataAccess.cpp [lines {1407,1409,1424,1442}], built Mar 14 10:54:54 2011):
Description:&nbsp;
The statement has been terminated.
	&nbsp;
	&nbsp;
	SQL Command:
	&nbsp;DeleteArchiveFolders
	&nbsp;
	&nbsp;
	Additional Microsoft supplied information:
	&nbsp;
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft OLE DB Provider for SQL Server
	Number:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0x80040e2f
	SQL State:&nbsp;&nbsp;&nbsp; 01000
	Native Error: 00003621
	HRESULT&nbsp;&nbsp;0x80040e2f
The 8453:
	Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16-1-2013 15:52:01
	Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8453
	Task Category: Directory Service
	Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
	Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; server.europe.intranet
	Description:
	The EnterpriseVault.DirectoryService object reported an error.
	&nbsp;
	The error code was 0x80040e2f
&nbsp;
I've dtraced the storagedelete, and it seems to be an issue with the deletion process, but I am not sure. The dtrace is attached. The error shows in line 388, and at line 367 the initial action seems to start.
Any hints are highly appreciated!
Thanks in advance, Gertjan

jesuswept3 · Answer

Any chance of getting a DTrace of DirectoryService and StorageDelete on their own?
	&nbsp;

gertjana · Answer

Hello Alex,
Do you mean dtrace them seperately, or the 2 in 1 dtrace. Attached dtrace is for the 2 in 1 trace.
restarted storage service at 9:51
Trace file is approc 10MB, attached file is zipped.

gertjana · Answer

Bump :-)
Does anyone have an idea on this?

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EV90SP2 - Event 13360, 8453, referring DeleteArchiveFolders

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