Event ID 8390 flood
Hi,
Little history first: We got exported mailboxes and associated vaults from a third party. We created the new users, and imported the vaults first. Afterwards we imported the mailbox in exchange.
The event viewer is flooded with event id 8390, stating that the RPC serv is unavailable.
The Message Queue A6 has alot of items. And it looks like the archiving is not working because of this error.
Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 8390
Date: 10/11/2011
Time: 8:26:52 AM
User: N/A
Computer: DBBHSV58
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
The RPC server is unavailable.
Internal references:
Error 0x800706ba
CDirectoryConnectionObject::GetArchiveFolder .\DirectoryConnectionObject.cpp [lines {3567,3574}], built Nov 24 00:04:09 2010
I have done a dtrace and found a possible error, but i'm not sure.
But I have no clue how to fix it. It seems the shortcuts are trying to connect to EV001 which is the EV server of the third party. Is there a proper fix for this?
29944726 15:46:14.392 [11892] (ArchiveTask) <2848> EV:M CArchivingAgent::ProcessShortcutItem - Expiry Basis on Retention Category: [INHERIT FROM SITE]
29944727 15:46:14.392 [11892] (ArchiveTask) <10932> EV:L :CArchivingAgent::IsEligibleForArchive(/o=INGCarlease/ou=Breda/cn=Recipients/cn=ioo001db) |The message titled: RE: Hoe is het ? will not be archived as its inactivity period has not expired |
29944728 15:46:14.392 [7116] (ArchiveTask) <14128> EV:M CArchivingAgent::GetParentArchiveId - COM Error The RPC server is unavailable. 0x800706BA|
29944729 15:46:14.392 [11892] (ArchiveTask) <4620> EV:M CArchivingAgent::ProcessShortcutItem - Expiry Basis on Site: [Archive Date]
29944730 15:46:14.392 [11892] (ArchiveTask) <7864> EV:M CArchivingAgent::ProcessShortcutItem - Expiry Basis on Site: [Archive Date]
29944731 15:46:14.392 [11892] (ArchiveTask) <2848> EV:M CArchivingAgent::ProcessShortcutItem - Expiry Basis on Site: [Archive Date]
29944695 15:46:14.392 [11892] (ArchiveTask) <4620> EV:H :ProcessChunkOfShortcuts() |Exiting routine |
29944696 15:46:14.392 [7116] (ArchiveTask) <14128> EV:H VaultCoCreateInstanceEx: An error occurred - RequestedServerName = [EV001], UsedServerName = [EV001], hrCCI = [0x800706BA], hrResultsQI = [0x80004005], NumTried = [6], bLocalMachine = [False]
29944697 15:46:14.392 [7116] (ArchiveTask) <14128> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() failed.|Hr: 0x800706ba|Retries: 6|TryLocal: false|Directory Name: EV001|
29944698 15:46:14.392 [11892] (ArchiveTask) <7864> EV:H :ProcessChunkOfShortcuts() |Exiting routine |
29944699 15:46:14.392 [7116] (ArchiveTask) <14128> EV:H CBaseDirectoryServiceWrapper::GetInterface - HRXEX fn trace : Error 0x800706ba ref[1]: EV001, .\DirectoryServiceWrapper.cpp [lines {653,693,719}], built Nov 24 00:04:09 2010.
29944700 15:46:14.392 [11892] (ArchiveTask) <10932> EV:H :CArchivingAgent::IsEligibleForArchive() |Entering routine |It looks like a the shortcuts in outlook are looking for
Please advice!
- Darrell
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault
Create a new Dword Entry with name 'UseLocalDirectory' and value is 1.
Instructs Enterprise Vault in how to proceed when trying to retrieve a shortcut whose archive ID property contains an external vault site alias. By default, excessive delays can occur if there are a large number of external site aliases existing on shortcuts.
If you set this registry value to 1 then, when Enterprise Vault encounters a remote or unavailable site alias on a shortcut, it connects to the Directory Service on the local machine instead of trying to connect to the nominated vault site. This eliminates the delay that results from trying to connect to a remote or unavailable site, but the shortcut still cannot be retrieved.
We had a similar issue with an legacy EV site which is no longer available. Symantec did advised the customer to set the this registry key. After this, the archivetask did not try to connect the legacy EV site.
This will may help you with that issue.
cheers Maurice
