Forum Discussion

Cdee's avatar
Cdee
Level 6
15 years ago
Solved

Event ID 8390 The EnterpriseVault.DirectoryConnection object reported an error.

Hi Folks,

Running on EV 9.0.1 Win2k3 R2 SQL2005

I am getting a continous error logged in symantec enterprise Vault server archive server ~3 messages per min
 

Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 8390
Date:  7/5/2011
Time:  8:44:29 AM
User:  N/A
Computer: 
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
 
The RPC server is unavailable.

Internal references:
Error 0x800706ba
CDirectoryConnectionObject::GetArchiveFolder .\DirectoryConnectionObject.cpp [lines {3567,3574}], built Nov 24 00:04:09 2010

Enterprise Vault
Information Governance
Tip-How to
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    15 years ago
    This to me sounds like the SQL server is down Can you test the ODBC connection forth EnterpriseVaultDirectory via the control panel

7 Replies

  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    This to me sounds like the SQL server is down Can you test the ODBC connection forth EnterpriseVaultDirectory via the control panel
  • MarkBarefoot's avatar
    MarkBarefoot
    Level 6
    15 years ago

    It may be something to do with a GUID suffix, as I've seen similar where we try to contact the Directory service for the storage server, and can't resolve it/contact it via RPC.

  • Cdee's avatar
    Cdee
    Level 6
    15 years ago

    SQL server is up and we are able to access archive / store mails to vault / reterive / archive explorer
     

  • Cdee's avatar
    Cdee
    Level 6
    15 years ago

    Can you please provide me the steps how to perform teh connection test against sql using odbc

  • MarkBarefoot's avatar
    MarkBarefoot
    Level 6
    15 years ago

    You will need to get a DTRACE of the ArchiveTask. Then do a Run Now and forward it.

    I don't think it's anything to do with SQL. It's probably a shortcut somewhere that has a different EV SITE suffix in the GUID. What happens here is EV will try to use that suffix to look up the Directory Server that controls the storage etc for that archive. If it can't, it will log that error.

    You will probably see DCOM erros (maybe) in the SYSTEM log on the EV server.