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mathilakathh's avatar
12 years ago
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event id:8390 web application error

Hi,

When ever i access enterprise vault server through internet explrorer from client system error is writing on event viewer on EV server.

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          6/21/2013 5:36:33 PM
Event ID:      8390
Task Category: Web Application (WP)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      INMUM01EVAPP01.internal.testing.com
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
 
Unspecified error

Internal references:
Error [0x80004005]
{CDirectoryConnectionObject::GetNonDeletableArchivesByVaultStore} [.\DirectoryConnectionObject.cpp, lines {1036,1044}, built Dec 11 16:18:57 2012]

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.3.0&build=10.0.3.1090&error=V-437-8390

 

 

please help to resolve the above error

  • I came across 2 related technotes which cause the 8390 access denied errors:

    http://www.symantec.com/business/support/index?page=content&id=TECH203126

    Does this problem happen intermittently or resolved after a reboot?

    And if you have the latest 10.0.3 CHF 2 installed ( and not properly installed )

    http://www.symantec.com/business/support/index?page=content&id=TECH206012

    Lastly DCOM related issues

    http://www.symantec.com/business/support/index?page=content&id=TECH202698&actp=search&viewlocale=en_US&searchid=1372291198543