Forum Discussion

mathilakathh's avatar
mathilakathh
Level 3
12 years ago

event id:8390 web application error

Hi,

When ever i access enterprise vault server through internet explrorer from client system error is writing on event viewer on EV server.

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          6/21/2013 5:36:33 PM
Event ID:      8390
Task Category: Web Application (WP)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      INMUM01EVAPP01.internal.testing.com
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
 
Unspecified error

Internal references:
Error [0x80004005]
{CDirectoryConnectionObject::GetNonDeletableArchivesByVaultStore} [.\DirectoryConnectionObject.cpp, lines {1036,1044}, built Dec 11 16:18:57 2012]

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.3.0&build=10.0.3.1090&error=V-437-8390

 

 

please help to resolve the above error

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • Merv's avatar
    Merv
    12 years ago

    I came across 2 related technotes which cause the 8390 access denied errors:

    http://www.symantec.com/business/support/index?page=content&id=TECH203126

    Does this problem happen intermittently or resolved after a reboot?

    And if you have the latest 10.0.3 CHF 2 installed ( and not properly installed )

    http://www.symantec.com/business/support/index?page=content&id=TECH206012

    Lastly DCOM related issues

    http://www.symantec.com/business/support/index?page=content&id=TECH202698&actp=search&viewlocale=en_US&searchid=1372291198543

     

     

     

  • Merv's avatar
    Merv
    Level 6
    12 years ago

    I came across 2 related technotes which cause the 8390 access denied errors:

    http://www.symantec.com/business/support/index?page=content&id=TECH203126

    Does this problem happen intermittently or resolved after a reboot?

    And if you have the latest 10.0.3 CHF 2 installed ( and not properly installed )

    http://www.symantec.com/business/support/index?page=content&id=TECH206012

    Lastly DCOM related issues

    http://www.symantec.com/business/support/index?page=content&id=TECH202698&actp=search&viewlocale=en_US&searchid=1372291198543

     

     

     

  • mathilakathh's avatar
    mathilakathh
    Level 3
    12 years ago

    DCOM issues have been resolved now. But again from the client if i browse ev server, error message showing near symantec logo and archive explorerui.asp throwing 500 error. Mean while the tech note which you mentioned, already performed those steps.... still no luck.event viewer throwing vault service account dont have launch local permission and remote launch permission on few application id. and those application ids pointing towards directory service and enterprise task service..