Forum Discussion

brunosousasf's avatar
brunosousasf
Level 4
6 years ago

EVPlaceholderService.exe crash

Hello,

We have the Placeholder service that stops working when we start an archive job.
If there is no archiving task that runs the service works without problems.

We see the following event:

Faulting application name: EvPlaceholderService.exe, version: 12.2.3.1576, time stamp: 0x5a8d52dc
Faulting module name: EvPlaceholderService.exe, version: 12.2.3.1576, time stamp: 0x5a8d52dc
Exception code: 0xc0000005
Fault offset: 0x0003db6f
Faulting process id: 0x1084
Faulting application start time: 0x01d46626ec40f61e
Faulting application path: C: \ Program Files (x86) \ Enterprise Vault \ EvPlaceholderService.exe
Faulting module path: C: \ Program Files (x86) \ Enterprise Vault \ EvPlaceholderService.exe
Report Id: 454ce18c-d21d-11e8-80d0-005056826727
Faulting package full name:
Faulting package-relative application ID:

When running a DTrace on EvPlaceholderService, no trace of the service that stops.

Have you ever experienced a similar case?

- EV 12.2.2 on Windows Server 2012R2
- FSA Server in Windows Server 2012R2 with FSA Agent 12.2.3

Thank you so much !

Enterprise Vault 12.3
EV
fsa
placeholder
  • GertjanA's avatar
    GertjanA
    Moderator
    6 years ago

    Hello,

    No idea, but could it be the difference between EV and FSA?

    - EV 12.2.2 on Windows Server 2012R2
    - FSA Server in Windows Server 2012R2 with FSA Agent 12.2.3

    GJ

    • plaudone1's avatar
      plaudone1
      Level 6
      6 years ago

      Hi,

      Would probably need a case open to take a look at the logs.  Would want to have a Dtrace of EvPlaceholderService started on the file server.  Also, Dtrace the EvFsaArchivingTask process on the EV server started.  I would then recall an item from the file server before starting the archiving task to process.  

      From this we should be able to see what the task is doing at the time the process crashes on the file server. 

      If the process on the file server is having an issue it is most likely when attempting to create placeholders. Archiving files should only be copying the data from the file server.  

      Regards,

      Patrick