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BlueBull's avatar
BlueBull
Level 4
12 years ago
Solved

EVPM PST Migration casuing Server Reboot

Hi,

I am running EV version 10.0.4.1189 and am performing a large PST migration via EVPM. The server is a VM running 2008 R2 and has PST temp location which is ISCSI attached.

Within my INI file I have CONCURRENTMIGRATIONS set to 10. Some of the smaller migration sets, with a few PST files, complete without error. On the larger migration sets, current one has 349 PST files, the process runs for a while and then the server reboots and creates a memory dump.

After expecting the dump I notice that the following modules are faulted:

Execute-Worker

EVConverterSAN

MigratorServer

Has anyone ever experienced this before or knows of a solution?

Regards,

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    Which OS is the server on? Have you upgraded the server to CHF3?

    EVConverterSandbox does often fault in normal operations. Don't know what Execute-Worker is, unless it's part of IIS..  MigratorServer is 'the one' doing your ingest.

     

    Perhaps you're just overloading 'stuff'. Have you tried *5* concurrents?

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  • BlueBull's avatar
    BlueBull
    Level 4
    12 years ago

    Thanks for all the replies. Yesterday I applied the CHF3 for 10.0.4 and started the ingestion of 349 PST files. Size of the PST files were 1.2TB. It is still runing at this time without any crash or reboot.

     

    It seems the CHF3 resolved the issue. I will be testing another batch soon and will update the thread.

  • BlueBull's avatar
    BlueBull
    Level 4
    12 years ago

    Hi All,

     

    After some extensive testing, the reboot and the faults are still occuring. Here is the XML from the fault on the EVSandboxCnverter. Does anyone know why this will happen?

     

    <?xml version="1.0" encoding="UTF-16"?><WERReportMetadata><OSVersionInformation><WindowsNTVersion>6.1</WindowsNTVersion><Build>7601 Service Pack 1</Build><Product>(0x7): Windows Server 2008 R2 Standard</Product><Edition>ServerStandard</Edition><BuildString>7601.18409.amd64fre.win7sp1_gdr.140303-2144</BuildString><Revision>1130</Revision><Flavor>Multiprocessor Free</Flavor><Architecture>X64</Architecture><LCID>1033</LCID></OSVersionInformation><ParentProcessInformation><ParentProcessId>45652</ParentProcessId><ParentProcessPath>D:\Program Files (x86)\Enterprise Vault\MigratorServer.exe</ParentProcessPath><ParentProcessCmdLine>"D:\Program Files (x86)\Enterprise Vault\MigratorServer.exe" -Embedding</ParentProcessCmdLine></ParentProcessInformation><ProblemSignatures><EventType>APPCRASH</EventType><Parameter0>EVConverterSandbox.exe</Parameter0><Parameter1>10.0.4.1189</Parameter1><Parameter2>51dd9548</Parameter2><Parameter3>StackHash_4af9</Parameter3><Parameter4>6.1.7601.18247</Parameter4><Parameter5>521ea8e7</Parameter5><Parameter6>c0000374</Parameter6><Parameter7>000ce753</Parameter7></ProblemSignatures><DynamicSignatures><Parameter1>6.1.7601.2.1.0.272.7</Parameter1><Parameter2>1033</Parameter2><Parameter22>4af9</Parameter22><Parameter23>4af97dcafcf4d227d7a317eeecf55d3b</Parameter23><Parameter24>6c6a</Parameter24><Parameter25>6c6a67774beca66b8649f81ece895747</Parameter25></DynamicSignatures><SystemInformation><MID>911CEFC9-D722-4595-9DB2-91B14250C53F</MID><SystemManufacturer>VMware, Inc.</SystemManufacturer><SystemProductName>VMware Virtual Platform</SystemProductName><BIOSVersion>6.00</BIOSVersion></SystemInformation></WERReportMetadata>