Exchange 2013 EV11.0.1CHF3

Question

Hello,

I'm facing a Problem with EV 11.01 and Exchange 2013.

Everytime when i start the Mailbox Archiving Task on the EV Server I'll get the Event ID 7206.

A locking error has occurred in CEVMAPILieModeLock : 0x102 &nbsp;
		Internal reference: STWL Write Mutex CMailboxHelper::CreateProfileAndSessionAndOpenMailbox

&nbsp;

Dtrace shows the follwing

4154&nbsp;&nbsp; &nbsp;11:19:30.620&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;{CReadWriteLock::SetReadLock:#267} WaitForSingleObject failed with result [0x102]
		4155&nbsp;&nbsp; &nbsp;11:19:30.620&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV~E&nbsp;&nbsp; &nbsp;Event ID: 7206 A locking error has occurred in CEVMAPILieModeLock : 0x102&nbsp; |Internal reference: STRL Write Mutex HrMAPIOpenMsgStoreKvs |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&amp;language=english&amp;version=11.0.1.0&amp;build=11.0.1.3598&amp;error=V-437-7206
		4156&nbsp;&nbsp; &nbsp;11:19:30.620&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;{CEVMAPILieModeLock::AcquireNonExclusiveLock:#86} FAILED to acquire lock [0xC0041C26], exclusive lock holder [Last lock holder: Process &lt;7612&gt; &lt;ArchiveTask&gt; Thread &lt;12300&gt;]
		4157&nbsp;&nbsp; &nbsp;11:19:30.620&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{HrMAPIOpenMsgStoreKvs:#57} Opened msg store [0xc0040d90]
		4158&nbsp;&nbsp; &nbsp;11:19:30.620&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;{CMailboxHelper::OpenMailbox:#307} Could not open message store: [0xc0040d90]
		4159&nbsp;&nbsp; &nbsp;11:19:30.620&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;{CMailboxHelper::CreateProfileAndSessionAndOpenMailbox:#1065} Failed to open mailbox
		4160&nbsp;&nbsp; &nbsp;11:19:30.620&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:M&nbsp;&nbsp; &nbsp;{CMailboxHelper::CreateProfileAndSessionAndOpenMailbox:#1066} Error being returned : 0xC0040D90
		4161&nbsp;&nbsp; &nbsp;11:19:30.620&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{MAPISessionWithBoundProfileName&lt;class EVMAPIProfileNameFromPool&gt;::~MAPISessionWithBoundProfileName:#75} MAPISessionWithBoundProfileName object count: [0], Unbinding name: [EV_00000001]
		4162&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{EVMAPIProfileNameWithAutoDelete::DeleteProfile:#458} Deleted profile, Name: [EV_00000001]
		4163&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{EVMAPIProfileNameFromPoolInternal::~EVMAPIProfileNameFromPoolInternal:#346} Profile name now free to use: [EV_00000001]
		4164&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;{CMAPISession::CreateMapiSession} (Exit) Status: [Timed out whilst waiting for the MAPI lie mode lock&nbsp;&nbsp;&nbsp;&nbsp; For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&amp;language=english&amp;version=11.0.1.0&amp;build=11.0.1.3598&amp;error=V-437-3472&nbsp; (0xc0040d90)]
		4165&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{CMAPISession::ClearProfileCache} (Entry)
		4166&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{CMAPISession::CloseMapiSession} (Entry)
		4167&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{CMAPISession::CloseMapiSession:#85} Releasing managed store (IExchangeManageStore): [False]
		4168&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{CMAPISession::CloseMapiSession:#91} Releasing message store (IMsgStore): [False]
		4169&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{CMAPISession::CloseMapiSession} (Exit)
		4170&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:L&nbsp;&nbsp; &nbsp;{CMAPISession::ClearProfileCache} (Exit)
		4171&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;{CMAPISession::GetMapiSessionFromPoolEx} (Exit) Status: [Timed out whilst waiting for the MAPI lie mode lock&nbsp;&nbsp;&nbsp;&nbsp; For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&amp;language=english&amp;version=11.0.1.0&amp;build=11.0.1.3598&amp;error=V-437-3472&nbsp; (0xc0040d90)]
		4172&nbsp;&nbsp; &nbsp;11:19:30.651&nbsp;&nbsp; &nbsp; [3876]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;2368&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;{CAgentTask::Initialise:#

&nbsp;

Just test with every CAS Server in the environment.

Thanks for help.

&nbsp;

Best Regards

&nbsp;

Thorsten Puck

rob_wilcox1 · Answer

I would suggest opening a call with Support. You need someone to look in to the code and figure what is happening at that point. To me it looks like it's trying to create a lock against the mailbox, so it can do the archiving... &nbsp;have you run the regular permissions related scripts?

jimmyneutron · Answer

Hi tpuck,

I've seen times where this happens and MSMQs are being locked down by the anti virus software on the EV server(s). Can you please make sure the MSMQ locations are added to the list of exclusions in the AV software.

&nbsp;

jimmyneutron · Answer

List of AV exclusions you need to add

https://www.veritas.com/support/en_US/article.TECH48856

&nbsp;

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