Exchange 2013 OWA EV Office App Initalization Failed Error
Hello all. After configuring the OWA/EV webapp we see the Enterprise Vault tab however when we click on it we get an "initialization failed" message. I read a few other community posts and some support threads and nothing has worked to correct the issue. EV is published externally as well but at this point we are just trying to get it working internally. Trying it internal and external has the same result error "initialization failed".
The environment is as follows:
x3 Exchange 2013 CAS/MBX servers SP1 RU8
2x EV v.11.01 (mailbox archiving, journaling)
F5 load balancer
Script we implemented:
$Mbx = get-mailbox "mailbox"
New-App -OrganizationApp -DefaultStateForUser:enabled -Url ("http://evarchive1.xyz.com/EnterpriseVault/OfficeMailAppManifest.aspx?LegacyMbxDn=" + $Mbx.LegacyExchangeDN + "&BaseURL=https://evarchive1.xyz.com/EnterpriseVault")
Errors Shown:
When running a trace in the browser i see the following error after clicking on the Enterprise Vault tab on a message in OWA
EVOMA (ERROR) 11:24:50.232: logAndReportFailure: EWSFindAssociatedItem.onEwsRequestComplete ID[ERROR_EWS_ERRORRESULTSTATUS] Err[Failed to send a request to the Exchange Server] [Result status:failed]
Things we have tried...
The Exchange Auth Cert thumprint matches an appears to be correct as per http://www.symantec.com/docs/TECH222757
We tried bypassing the Hardware Load balancer via host file and point direct to EV and Exchange as appropirate and get the same result.
We have tested EWS virtual direcotries on Exchange and have used other webapps such as bing maps and everything checks out ok. No errors.
When i run a dtrace i dont see anything - i believe its because i am not even making it to Exchange yet.
Also tried the basic things like restarting IIS on EV and Exchange servers, etc.
Any help would be appreciated.