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John_Santana's avatar
John_Santana
Level 6
13 years ago
Solved

Exchange Journal mailbox archive doesn't work ?

Hi People,

I'm using EV 9.0.4 R1 to run the Exchange Server 2007 Mailbox archive for the Journal Mailbox, I am having issues that from the EV search website (http://EVServer01-VM/EnterpriseVault/search.asp) I still cannot see the email in the EV journal ?

or any email that is archived by the EV journal task ? I have check that using Outlook 2007 and the EV Service account, the EVJournal mailbox is currently working fine as at now I am looking at the emails in the EV Journal mailbox.

Any idea please in troubleshoot this issue ?

Basics
Best Practice
Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • TonySterling's avatar
    TonySterling
    13 years ago

    Keep an eye on it, your backup script may not have brought the indexes out of backup mode.

    Otherwise, someone may have intentionally (or unintentionally) put them in backup mode and forgot to bring them out.

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  • AndrewB's avatar
    AndrewB
    Moderator
    13 years ago

    check to see that the account you're logged in as when you hit the search page has permissions to the journal archive.

  • John_Santana's avatar
    John_Santana
    Level 6
    13 years ago

    Thanks Andrew,

    I'm the domain admin so the and also the Exchange Server enterprise admin member.

  • AndrewB's avatar
    AndrewB
    Moderator
    13 years ago

    go to the vault console, then archives, then exchange journal. double click on the archive you're trying to search and check the permissions tab. either add the vault service account with read permissions or whatever account you're using to do the search. click ok and then try your search again.

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    So what happens when you run the search?  Does it error or just return no results?

    You might need to verify the indexes on the journal archive.

  • John_Santana's avatar
    John_Santana
    Level 6
    13 years ago

    When I run the search, it return nothing. No result but no error message from the .ASP page.

    How to verify the indexes on the Journal Archive ?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    Is the indexing service running?

    Is the number of indexed items in the archive going up?

     

    Do other searches (of say end-user archives) work?

  • John_Santana's avatar
    John_Santana
    Level 6
    13 years ago

    Hi Andrew,

    My account has got the access Granted already. But until today I am still cannot see the archived emails.

  • John_Santana's avatar
    John_Santana
    Level 6
    13 years ago

    Rob, yes the indexing service is up and running, as well as the other task to do the journalling task.

    it was set into backup mode, I have just clear the mode just now, hopefully the archived emails can be archived proeprly this time.