Forum Discussion

sandrine_goetha's avatar
sandrine_goetha
Level 6
14 years ago

Exchange latency

Hello,

Last night we saw that for a user the RPC Latency  was quite high. By looking in the logs it turned out  that the account logged on the mailbox at that time was the EV system account.What I can't understand is why because the run window was finished since more or less one hour.
Is EV doing something in the background on mailboxes ?

We use Exchange 2010 SP1 and EV9.02 for Exchange.

Thank you for your help

Sandrine

Enterprise Vault
Information Governance
  • Nick_White's avatar
    Nick_White
    14 years ago

    When the archiving window closes all that happens is that no more items are added to the processing queue. If there are still items in the processing queue then those will continue to be processed until the queue is empty regardless of the schedule. Also, depending on what time it was it might have been the provisioning task doing its scan of the server for new mailboxes and synchronizing policy settings and permissions

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    Do you have Moved Items enabled at all?
    It could be that its processing the moved shortcuts and updating them, check your EV Servers MSMQ and look for items in the A6 queue, though to be honest that might be empty now because it may have processed its backlog.

  • sandrine_goetha's avatar
    sandrine_goetha
    Level 6
    14 years ago

    I'm 200 % sure we don't have it as we don't create shortcuts in the mailbox we just copy the mails,... in EV.

  • Nick_White's avatar
    Nick_White
    Level 6
    14 years ago

    When the archiving window closes all that happens is that no more items are added to the processing queue. If there are still items in the processing queue then those will continue to be processed until the queue is empty regardless of the schedule. Also, depending on what time it was it might have been the provisioning task doing its scan of the server for new mailboxes and synchronizing policy settings and permissions

  • sandrine_goetha's avatar
    sandrine_goetha
    Level 6
    14 years ago

    Thank you Nick so let's assume the problem was the daily delta of this mailbox this could be that an itenm took a long time to convert ( you never know what users have in their mailbox ;). I'll just communicate this to our Exchange Team