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AndresMunoz's avatar
AndresMunoz
Level 5
12 years ago
Solved

ExcludedFileTypesFromConversion settings reverted to default

Hi,

 

I'm experiencing the following issue on a brand new client deployment

 

ExcludedFileTypesFromConversion are reverting to default. I'm aware that this is normal behaviour if I remove ANY of the default values, as per the technote below

http://www.symantec.com/business/support/index?page=content&id=HOWTO58201

 

"When you remove some file types using ExcludedFileTypesFromConversion, they are automatically replaced upon restarting the storage service"

However, I'm not removing any of the default values, but ADDING some, namely

.ZIP.PDF.7z.M4A.BAK.COM.RAR.

so the whole registry key looks like

.ABS.AIF.AIFC.AIFF.ASC.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.

DVS.DWI.ENC.ENT.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF

.JP2.JPX.JPF.MJ2.M1V.M2V.M3U.MDF.MDS.MID.MKV.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MP3.MP4.

MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PF.PGP.PJPEG.PLS.PNG

.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.

VDO.VIV.VSF.WAV.WMA.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z08.Z09.Z10.ZIP.PDF.7z.M4A.BAK.COM.RAR.

 

Storage Services is restarted after applying the values, however, and for some reason, it reverts back to default

 

.ABS.AIF.AIFC.AIFF.ASC.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.

DVS.DWI.ENC.ENT.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF

.JP2.JPX.JPF.MJ2.M1V.M2V.M3U.MDF.MDS.MID.MKV.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MP3.MP4.

MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PF.PGP.PJPEG.PLS.PNG

.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.

VDO.VIV.VSF.WAV.WMA.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z08.Z09.Z10.

No services are being restarted that might cause the return to default settings. Also, we have been unable to pinpoint when the value is being changed back. This is the ONLY registry setting being affected.

Any help would be greatly appreciated.

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    12 years ago

    Hi all,

    I am said backline engineer and you got to the same ballpark so good work there smiley.

    This is actually resident in any version of EV but just happens to be hit earlier in EV 10.0.4. due to additional extensions being added to the list in that version. I have just published the technical article which outlines the issue fuller and the workaround I gave Andres along with the fact that we will be addressing this in a future version of the product.

    http://www.symantec.com/docs/TECH214026

    Regards.....Paul.

  • AndresMunoz's avatar
    AndresMunoz
    Level 5
    12 years ago
    Quick update. Symantec support has confirmed that this issue affects 10.0.4 only (we knew that already), and has been escalated to backline engineers From support 
    "Hi Andres
 
Looks like I can re-pro this issue on 10.0.4. I works fine in SP1,2 & 3. But not SP4.
 
I will escalate this to our Backline Engineers.
 
I'll let you know when it's been formally escalated.
"
  • AndresMunoz's avatar
    AndresMunoz
    Level 5
    12 years ago
    Quick update. Backline support has confirmed the issue on 10.0.4... but we knew that already ;-)
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    Level 6
    12 years ago

    Hi all,

    I am said backline engineer and you got to the same ballpark so good work there smiley.

    This is actually resident in any version of EV but just happens to be hit earlier in EV 10.0.4. due to additional extensions being added to the list in that version. I have just published the technical article which outlines the issue fuller and the workaround I gave Andres along with the fact that we will be addressing this in a future version of the product.

    http://www.symantec.com/docs/TECH214026

    Regards.....Paul.

  • AndresMunoz's avatar
    AndresMunoz
    Level 5
    12 years ago

    Paul!, you just beat me to it :-)

    I have just finished testing the workaround provided yesterday and can confirm this works.

    Thanks a lot for your assistance with this.

    Cheers

    Andres