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Stanley_Korivi's avatar
Stanley_Korivi
Level 3
14 years ago
Solved

Excpetion in Acrhiving messages from Specific user in EV9.0

Hi, - Is there a way to add a exception to not archive messages received from specific user or subject in EV 9.0 ? We are currently implementing a solution where Cisco unity is dropping voice messages in users inbox via email with (.wav file) so users can listen to their voice messages in outlook. Cisco has it's own retention settings for these messages & we dont want Exchange applyting any retention policies or users moving to a different folder so these messages are archived. Currently we have mailbox archiving with messages archived after 90 days & shortcuts removed after 2 yrs.

Thanks,

-Stanley

Enterprise Vault
Information Governance
  • TonySterling's avatar
    TonySterling
    14 years ago

    Are the voicemails a specific messageclass?  If yes you can exclude that message class from archiving.

    If no, you can use custom filtering.  I covered this here:

    https://www-secure.symantec.com/connect/forums/custom-rule-remove-jpgs-archiving

    Rob did a pretty guide write up about the process so between his article and documentation you shouldn't have too much of a problem setting it up.

    https://www-secure.symantec.com/connect/articles/c...

    Your ruleset will look like this:

    <RULE NAME="DeleteVMs" ACTION="MARK_DO_NOT_ARCHIVE" >
    <AUTHOR INCLUDES="ANY">
        <EA>ciscovm@company.com</EA>
      </AUTHOR>
      <FILES>
        <FILE FILENAME="*.WAV"/>
      </FILES>
    </RULE>

    See also:

    Article URL http://www.symantec.com/docs/HOWTO58121

    Article URL http://www.symantec.com/docs/HOWTO37055

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  • TonySterling's avatar
    TonySterling
    Moderator
    14 years ago

    Are the voicemails a specific messageclass?  If yes you can exclude that message class from archiving.

    If no, you can use custom filtering.  I covered this here:

    https://www-secure.symantec.com/connect/forums/custom-rule-remove-jpgs-archiving

    Rob did a pretty guide write up about the process so between his article and documentation you shouldn't have too much of a problem setting it up.

    https://www-secure.symantec.com/connect/articles/c...

    Your ruleset will look like this:

    <RULE NAME="DeleteVMs" ACTION="MARK_DO_NOT_ARCHIVE" >
    <AUTHOR INCLUDES="ANY">
        <EA>ciscovm@company.com</EA>
      </AUTHOR>
      <FILES>
        <FILE FILENAME="*.WAV"/>
      </FILES>
    </RULE>

    See also:

    Article URL http://www.symantec.com/docs/HOWTO58121

    Article URL http://www.symantec.com/docs/HOWTO37055

  • AndrewB's avatar
    AndrewB
    Moderator
    14 years ago

    those voicemail emails have their own message class. something like ipm.note.cisco.unity. you can go ahead and exclude the entire message class from archiving. you'll need to add it through the properties at the directory level which will make it available at the mailbox archiving policy level.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago
    Damn I was 2seconds too late... Slow iPad to blame https://www-secure.symantec.com/connect/articles/custom-filtering-enterprise-vault
  • TonySterling's avatar
    TonySterling
    Moderator
    14 years ago

    I edited the above rule to so it wouldn't archive instead of deleting the attachment.

  • Stanley_Korivi's avatar
    Stanley_Korivi
    Level 3
    14 years ago

    Thanks very much. I am going to test this & let you know. Also from what Andrew said , how can i find from email what messageclass it is?

  • Stanley_Korivi's avatar
    Stanley_Korivi
    Level 3
    14 years ago

    ok, the message class is "IPM.Note.Custom.Cisco.Unity.Voice"

     

    So if i add this direcory level & make sure that it "unchecked" at mailbox policy level will that be sufficient?

  • AndrewB's avatar
    AndrewB
    Moderator
    14 years ago

    you're welcome. the way i recommended is how we've done it for our customers and they've been happy with the outcome.