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Kazimir's avatar
Kazimir
Level 2
5 years ago

Export of archive has stubbed emails

Hi, don't expect much of a resolution to this but I've been askked to investigate this further by the client that I support.

So this client has gone to Hybrid O365 and has decomissioned Enterprise Vault (mostly), the application still exists, it just doesn't archive anything anymore.

One user weas missing a large amount of their items that were supposed to be migrated across to their O365 archive but weren't. I exported their old EV archive for them and imported it in to their O365 mailbox, but they said that all of the emails that they wanted were stubs. So I exported the archive again and they added the PST locally to their mailbox and again stubs.

The users in this environment have a very long history of sharing stubbed emails with eachother and then being unable to access the stub because the email doesn't belong to their archive, etc. So I'm more leaning towards they've been manually archiving these stubs.

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  • GertjanA's avatar
    GertjanA
    Moderator
    5 years ago

    Hello Kazimir,

    Having stubs in the archive is in 99.9% due to allowing user to manually archive. Possibly via Vault Cache (if enabled). If you have access to an Outlook with the EV client installed, and have a mailbox which is still 'enabled', you can find out to which archive the stub points. 

    This is quite some time ago, so I cannot exactly recall what to do, but you'll see.

    Select the EV tab in Outlook. Select the stub to verify. Press CTRL+SHIFT, right click EV icon in the EV tab. Select from there something like properties, and see if you see somethign like 'archiveid' with a value. Copy that id. Open EV console, Expand to Archive. CTRL+SHIFT, right click, select search folder or archive. Paste number. That should give the archive the stub is from. I think that will be a different archive as to what the user thinks it is.

    The only thing I can think of is to verify the stubs, and give users access to the mailbox where these stubs reference to.

     

    • Kazimir's avatar
      Kazimir
      Level 2
      5 years ago

      Hey GertjanA

      Yeah so that is basically the issue that I was trying to tell the client - The stubs existed because they were manually archived as stubs. Unfortunately we don't have any EV addin for Outlook in the environment anymore. They can access the vaults using the web link and if they click the links in the stubs (and have access) it will go to the email in the vault store.

      Basically I'm just trying to explain to them that the only way they're going to unstub these emails is to manually go to every single stubbed email they need and download a copy of the original email.

      • GertjanA's avatar
        GertjanA
        Moderator
        5 years ago

        Hi Kazimir,

        So, they can still open a stub? Can they not see/check which archives are used by that? 
        I'm sure that as soon as you can show that a stub coming from an archive export points to a different archive, it should be clear right?

        A second check might be (if the EV Console is still available) to check if the message classes defined not accidentally included stubs. (rightclick Site name, properties, tab Exchange Message Classes. Should not have IPM.EnterpriseVault.*)

        If it does not, then (as you said already) the only option would be users archived these stubs manually.