Export to PST fails with Event IDs 6794 and 6769

Question

Hi,

Working on EV 10.0.4 in a clustered environment.

Trying to Export a user's archive to a PST. There are about 8000+ items. In the first attempt was able to export only 778 items. Now out of 7000+ items the wizard shows the export of 80 and then fails.

In the Event Viewer I find two sets of events; Event ID 6794

Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4/13/2016 5:42:27 PM
	Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6794
	Task Category: Migrator Server
	Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
	Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; evserver.internal.com
	Description:
	Error restoring Saveset during export operation.
	&nbsp;
	Job Id: Exp3_20160413172539
	Vault Name: &lt;User Name&gt;
	Vault Id: 1C2A96538DF2C2843892E365C320A33D71110000evserver01
	Saveset Id: 201512160295502~201410051623520000~Z~D04A634879B2FB6B6BE579AE9DBD6DF1
	Reference: RS/DI

And in Event 6769

Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4/13/2016 5:42:39 PM
	Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6769
	Task Category: Migrator Server
	Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Warning
	Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; EVServer.internal.com
	Description:
	Export Archive Report
	&nbsp;
	Export status: Incomplete

Processing aborted due to an unrecoverable error.
	&nbsp;
	Job Id: Exp3_20160413172539
	Archive name: User name
	Vault Id: 1C2A96538DF2C2843892E365C320A33D71110000evserver01
	&nbsp;
	Target file location: V:\Exports\FOLDER NAME\3rd Attempt\Export_0001.pst
	Number of files: 1
	&nbsp;
	Number of items restored: 0
	Number of items unable to be restored: 90
	&nbsp;
	Age range filter: &lt;None&gt;
	Retention category filter: &lt;None&gt;
	ISN range filter: &lt;None&gt;
	&nbsp;
	Elapsed export time: 00:00:15 (hours:minutes:seconds)

I want to know if there is a way of having the Export Wizard to go past the "problem" saveset and complete the process of Exporting.

I have the Dtrace of the Migrator Server. I can upload if required.

manideep_neeli · Answer

Is it just an export to PST ? - OR -&nbsp;Export to PST + delete from archive after export?

rahulg · Answer

refer&nbsp;https://www.veritas.com/support/en_US/article.000083969

the_dark_knight · Answer

It is Export to PST + delete from archive after export?

But it was due to less drive space in the Drive hosting the Archives.

Moved the Indexing Locations from that drive on to another location.

Post that the the exports were successful and complete.

the_dark_knight · Answer

Thanks Rahul for sharing the technote. I did not have to use it as it seemed to be an issue with drive space on one of the disks hosting the Archives/Vault Stores Partitions.

manideep_neeli · Answer

The refernce code&nbsp;Reference: RS/DI in conjunction with the RS/DI means the items are being prevented from deletion after export. This might occur due to retention/site settings/archive settings set for the item or due to legal hold on items. Refer -&nbsp;https://www.veritas.com/support/en_US/article.000021288

In your case it is due to lack of disk space.

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Export to PST fails with Event IDs 6794 and 6769

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