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John_Santana's avatar
John_Santana
Level 6
13 years ago
Solved

faulting module enterprisevaultfsa_m.dll in clustered File server

I am having this issue with the Enteprprise Vault FSA agent cannot be bring back online in a clustered environment, everytime I tried to right click and bring it online, it failed and to make things worst, it bring the file clustered WIndows Server 2008 down as well :-|

here's the log in the event viewer:

Log Name:      Application

Source:        Application Error
Date:          25/02/2013 11:49:03 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FileServer01-VM.domain.com
Description:
Faulting application rhs.exe, version 6.0.6002.18005, time stamp 0x49e02521, faulting module enterprisevaultfsa_m.dll, version 8.0.2.1693, time stamp 0x4a4e89cf, exception code 0xc000000d, fault offset 0x000000000000d2c5, process id 0x5e0, application start time 0x01ce11966000a738.
 
any kind of help to bring back the EV agent back online again would be greatly appreciated.
 
Thanks
Enterprise Vault
Information Governance
Not Applicable
  • JesusWept3's avatar
    JesusWept3
    13 years ago

    What version of EV are you on?
    Aren't you on EV10? cos it looks like you're running a version of EV8 for the FSA PHS?

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago

    What version of EV are you on?
    Aren't you on EV10? cos it looks like you're running a version of EV8 for the FSA PHS?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    Did you upgrade the phs?? And is it still throwing that error stating 8 sp4??
  • John_Santana's avatar
    John_Santana
    Level 6
    13 years ago

    what PHS ?

    I have already upgraded the agent since I saw the error message that the FSA agent was still on 8.0.4, now I am still wondering why the Clustered Resource EV agent cannopt be bring back online again safely ?

    Because when I tried to bring it online again it failover the whole server and still in error state.

  • John_Santana's avatar
    John_Santana
    Level 6
    13 years ago

    well I have upgraded them both into v9.0.4.R1 but somehow it doesn;t work until now and everytime I tried to start the EV FSA clustered service, it bring the whole server down. 

  • John_Santana's avatar
    John_Santana
    Level 6
    13 years ago

    Ok, so in this case I'll have to manually install and reconfigure the FSA in both nodes.

    because the push installation doesn't work somehow.