File Archiving task suddenly stops proccessing any folders ?

Check the file server that is not archiving and make sure that EV FSA services are running? Check the event log on this file server too.

Run the FSA task that is not archiving with Run now in report mode, and then run it again in normal mode but use dtrace, check the dtrace to see if it reports any issues.

The Archiving Task report log should tell you why it is not processing anything. The EVT logs should also give you a hint.

Are the targets assigned to the Task enabled?

If you cannot find the reason with the suggestions above, you should try to set Dtrace to capture verbose processing from EVFSAArchivingTask process and look for errors or exceptions in the output log.

If the targets assigned to the relevant Archiving Task cannot be processed in one schedule window, the Task will continue on the next schedule, following the checkpoint logic for where the last item was processed in the previous run. it may be possible that the previous run did not find any eligible items for processing.

Hi, thanks for your advice, here are the dtrace results:-

151 10:13:52.868  [3424] (StorageOnlineOpns) <8956> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: LE/RE |
152 10:13:52.884  [3424] (StorageOnlineOpns) <8956> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: RE(1)/fe |
153 10:13:56.087  [3424] (StorageOnlineOpns) <5648> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: LE/RE |
154 10:13:56.087  [3424] (StorageOnlineOpns) <5648> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: RE(1)/fe |
455 10:17:56.306  [3424] (StorageOnlineOpns) <8612> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: LE/RE |
456 10:17:56.321  [3424] (StorageOnlineOpns) <8612> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: RE(1)/fe |
457 10:17:56.337  [6636] (ArchiveTask) <5704> EV~W Event ID: 2270 A queued operation exceeded the retry count and has been discarded|m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn = "/o=NHS Trent/ou=Laurie House Administrative Group/cn=Recipients/cn=Rachel_Owen",|  ArchiveID = "13DF8A4170F69E341A7D4B1359E2489F11110000DSSEVServer1",|  ArchiveFolderID = "1FECD22F8F6F7944BBC533DFA7037509E1110000DSSEVServer1", |  FolderRetCat = "", |  SourceFolderID = "ID", |  FolderPathName = "�Inbox�Cardinal Moves", |  CompressedItemRequestXML = "some XML", |  EVPMFolder = "FALSE")|HRESULT: 0x80004005 |
458 10:17:56.962  [3424] (StorageOnlineOpns) <9156> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: LE/RE |
459 10:17:56.977  [3424] (StorageOnlineOpns) <9156> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: RE(1)/fe |
460 10:17:57.290  [6636] (ArchiveTask) <5704> EV~W Event ID: 2270 A queued operation exceeded the retry count and has been discarded|m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn = "/o=NHS Trent/ou=Laurie House Administrative Group/cn=Recipients/cn=Jonathon_Rycroft",|  ArchiveID = "1B127C32DAC5B0C498A06B8BA706B93DE1110000DSSEVServer1",|  ArchiveFolderID = "1182561EA6F30DA46BCD10C4D53899A841110000DSSEVServer1", |  FolderRetCat = "", |  SourceFolderID = "ID", |  FolderPathName = "�Inbox�Delivering today�DSIP�QIPP Audit", |  CompressedItemRequestXML = "some XML", |  EVPMFolder = "FALSE")|HRESULT: 0x80004005 |
461 10:20:34.493  [3424] (StorageOnlineOpns) <7564> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: LE/RE |
462 10:20:34.509  [3424] (StorageOnlineOpns) <7564> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: RE(1)/fe |
463 10:21:43.946  [3424] (StorageOnlineOpns) <3572> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: LE/RE |
464 10:21:43.962  [3424] (StorageOnlineOpns) <3572> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: RE(1)/fe |
466 10:24:01.321  [3424] (StorageOnlineOpns) <7412> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: LE/RE |
467 10:24:01.321  [3424] (StorageOnlineOpns) <7412> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: RE(1)/fe |
468 10:24:01.337  [5120] (ArchiveTask) <3452> EV~W Event ID: 2270 A queued operation exceeded the retry count and has been discarded|m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn = "/o=NHS Trent/ou=DSS SDERBY AG/cn=Recipients/cn=Rakesh_Marwaha",|  ArchiveID = "1349D9654582E0844AE637DB49C44265C1110000DSSEVServer1",|  ArchiveFolderID = "1A034A4EA6A00794CB6FBCD37DDD833821110000DSSEVServer1", |  FolderRetCat = "", |  SourceFolderID = "ID", |  FolderPathName = "�Inbox�Top Leaders Programme", |  CompressedItemRequestXML = "some XML", |  EVPMFolder = "FALSE")|HRESULT: 0x80004005 |
469 10:25:10.977  [3424] (StorageOnlineOpns) <9856> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: LE/RE |
470 10:25:10.993  [3424] (StorageOnlineOpns) <9856> EV~E Event ID: 6578 Abnormal error occurred | |Object:    CRetentionCategoryCache |Reference: RE(1)/fe |
471 10:25:11.821  [5120] (ArchiveTask) <5516> EV~W Event ID: 2270 A queued operation exceeded the retry count and has been discarded|m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn = "/o=NHS Trent/ou=Laurie House Administrative Group/cn=Recipients/cn=Rachel_Owen",|  ArchiveID = "13DF8A4170F69E341A7D4B1359E2489F11110000DSSEVServer1",|  ArchiveFolderID = "1B69993A2D35D2A43A88478F3B04D65471110000DSSEVServer1", |  FolderRetCat = "", |  SourceFolderID = "ID", |  FolderPathName = "�Inbox�Laurie House", |  CompressedItemRequestXML = "some XML", |  EVPMFolder = "FALSE")|HRESULT: 0x80004005 |

**** DTrace exit - log terminated

i have had a quick look on the symantec knowledge base and the result was - fixed in version 10 !

this however is not an option,

your help is much appreciated,

thanks,

In that case you will need to log a case with Tech Support and request a hotfix for your issue with EV9.0.2. Do you have the knowledge base that says it is fixed in EV10? Rob will be able to look it up in Etrack and let you know if there was a hotfix for EV9?

here is the article http://www.symantec.com/business/support/index?page=content&id=TECH158365

i have EV9.0.4 ready to upgrade too but i need to plan some down time to do that and wanted this issue fixed first.

cheers,

Robbie_Rob, you need to dtrace the correct process

LCT, I would suggest that the idea of requesting a Hotfix for 9.0.2 could end up setting unrealistic expectations. The process of determining the justification for a Hotfix takes many factors into consideration.

Robbie_Rob, I see from your comments that you seem to have the 9.0.4 binaries already. Please note that we recently announced issues with EV 9.0 SP4 and we encourage customers not to upgrade until further notice. New binaries will be made available.

Would you recommend upgrading to 9.0.3 ?