I have a mailbox where archived items can be found when doing a search, but can't be found in Archive Explorer as the folder the mails are supposed to be in is missing. I tried doing a reindex of the mailbox, but the folder that most of the archived mails are in, is still not visible. Has anyone seen this before? Any ideas how to resolve this?

i'd ignore most of this thread and create a case with symc if you have something in a technote saying the issue has been resolved

Folders Missing in Archive Explorer

24 Replies

Wedge2007
Level 3
18 years ago
I've seen deleting the temporary internet files fix folder structure issues in Archive Explorer. On one pc it looks fine, while another it does not. It's worth a shot.
Viam
Level 3
18 years ago
Also I would add that Archive Explorer will show the mail in the folder it was originally archived from. So if the shortcuts have been moved in outlook then this will not be reflected in Archive Explorer.

Can you perform a search from Archive Explorer and find these items?
Guppy
Level 3
18 years ago
Hi Wedge2007 - are you talking about clearing the temp internet files on the client, or on the server? If on the client, I'll give it a shot, but I don't think it'll be the fix I'm looking for as we've accessed this mailbox Explorer from at least 3 different machines with the same account.

Viam - The user had moved all his shortcuts previously, which is how I discovered that a folder was missing. I did a Vault search to find out where the shortcuts originally were, (all in one folder) and this is the folder that's not visible in AE. I'm going to try recreating the folder and acrchiving a message to see if maybe it will then show the folder with the all the mails that can't be seen in that folder.

P.S. On the issue of users being users (moving shortcuts etc). Are there any plans to provide a tool that will allow you to align the folder data in Vault with the location that the user has moved their shortcuts to?
MichelZ
Level 6
18 years ago
Hi

Any news on this?
Have you tried deleting the IE Cache?

If you're interested in such a tool, you could contact our Team Member Peter Kozak by e-mail: peter.kozak (at) vcare-it.com

We have a tool in development that Moves Users (the Tool is called EVMove :) ) and takes Moved Shortcuts into account, maybe you could use it somehow for your purposes.

Cheers
Michel
Guppy
Level 3
18 years ago
No joy with clearing the cache, or with recreating the folder. The items steadfastly refuse to appear in Archive Explorer.

I might drop Peter a mail regarding the tool. Thanks.
MichelZ
Level 6
18 years ago
OK, let's try it the other way around:

When you search for the item with EV Search, either Browser based or within Outlook, can you locate the Item and open it? And there is a folder name in the Search, is this Folder visible in Archive Explorer?

Cheers
Michel
Guppy
Level 3
18 years ago
Hopefully I can explain the issue a bit more clearly this time. Scenario - user has re-organised his shortcuts. Originally they were all dumped in one folder. I'll talk about a single mail, but there's about a thousand in this state that I know of.

Doing an advanced find in Outlook for the mail finds the shortcut in Folder A

Going to the folder in Outlook, finds the shortcut in Folder A

Doing an EV Seach of Vault finds the item in Folder B

Doing a seach in Archive Explorer, also finds the item in Folder B

Originally Folder B was not visible in Archive Explorer, even though a search tells you the folder exists, so you could not navigate to the folder that held all the mails.

The new folder structure the user created (Folder A) is visible in Archive Explorer, and shows the mails that have been archived from there since he did the re-org, and not the older stuff (as you would expect)

I tried recreating Folder B with the same original name and location in Outlook, and that is now visible in Archive Explorer, but has no mails under it.

So, the upshot is that EV knows that Folder B exists and has thousands of mails in it, but Archive Explorer does not show it.

Ideally, apart from fixing this, I'm looking for a tool to re-align Vault location with current shortcut location (I'm told that one does exist), as the next step is to get rid of old shortcuts. The only reason I found this issue was that I was showing a colleague what the plan was, and how Archive Explorer allows the users to navigate through a folder structure to find mails, only to discover the 'missing' folder. I have no idea how many other users are affected, as users currently use their bloated shortcuts....
MichelZ
Level 6
18 years ago
Hi

Please look above, I've already posted a contact person for a Tool which should do what you want.

Cheers
Michel
Guppy
Level 3
18 years ago
Yep, thanks, saw that and was planning to drop him a mail today.

In the meantime, if anyone has any ideas on a quick fix for the problem I'm seeing, I'm all eyes :smileywink:
Kevin_Wright_2
Level 3
18 years ago
This sounds very similar to something I observed today with one of my users:

He reported being unable to find several items from a couple of years ago, relating to a particular subject.

When we use the search tool, I showed him that the items are, indeed, still safely stored in his archive, and listed which folders they are associated with, for example: Folder: Project Folders\Project Aaaaa.

However, he showed me his archive explorer. I selected the top-level folder here and repeated the search, selecting to search subfolders as well. The items appeared in these results, again displaying their folder as Project Aaaaa.

When I located Project Folders in his archive explorer tree, there were no subfolders under it at all, and based on the information returned in the search, there should have been at least 3 (Project Aaaaa, Bbbbb, Ccccc, for this example). I checked his Outlook, and the 3 subfolders were there (empty, because he hadn't put anything in them in a while, and we run shortcut deletion). He said he had not rearranged any of the folders at all.

So the individual items still retained their folder information (and displayed it in searches) but somehow archive explorer was unable to read it sufficiently to make these items appear in their folders, and the folders themselves didn't show up in archive explorer as all.

I tried clearing the IE cache and viewing this archive explorer from other machines, all showing the same incorrect folder structure.