Folders outside of the inbox is bad
Afternoon all,
I have a group of users that have decided they prefer to keep sub folders for filing email outside the inbox in their Outlook - I know this to be bad, but I'm on the hunt for some documentation and a peer review of my understanding of the reasons why this does not work, so I can better justify why they shouldn't do this
My understanding is:
You provision and enable an Exchange mailbox and a 'hiddden message' is deposited into the mailbox at the root (inbox) which will then cascade down through all subfolders reading mail
Folders outside the root prevent this from happeneing = EV no work
Can anyone correct any misunderstanding I may have with this process, and is there any documentation (other than the admin guide) that might provide weight to my contention they should not be doing this (even in the face of their search results not working correctly I still need something in black and white)
Thank you
Can you explain a little bit about what options users have on their desktop?
Can then amend folder policies from the Outlook Add-in? Maybe they have set those folders themselves to 'do not archive'?
Have you tried creating a brand new user, logging into a brand new machine, creating those folders, and putting 1 item in each, and doing an archiving run?
They'll all get archived.
And if you do a search you'll see them.
And if you open Archive Explorer you'll see them
And if you have virtual vault enabled,.... you'll see them :)
