Forum Discussion

MoJoe's avatar
MoJoe
Level 4
16 years ago
Solved

Forwarding multiple archived Items only forwards the short cut

I am at EV 8.0 SP3.  The Exchange Desktop Policy has "Forward Original item" set to original on the Advanced tab.  When I select 1 item and click forward, a window with the original item is displayed and I can forward.  However, if I select 2 items and click forward, both items in shortcut form are placed as attachments in a separate message for forwarding.  The original items are not retrieved for forwarding.  An ideas forum discussion (https://www-secure.symantec.com/connect/idea/forwarding-archived-email-attachment) seems to be saying that the original items should have been attached. 

Which Is normal behavior?  Should I get the shortcuts or the original items?  Are there additional settings that need to be made?

Regards, 
MoJoe 

  • The issue is when selecting *multiple* items to forward, firstly you must have one of the newer clients (EV8) and when you forward them, you have to hit the forward button on the top Outlook bar, if you right click the multiple messages and click Forward then it will only forward them as shortcuts.