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Magnus_SE's avatar
Magnus_SE
Level 4
13 years ago
Solved

FSA customer removed a File server and replaced it with 2 new servers.

Hi,

Got a call from a worried customer. the customer removed their fileserver that was configured for FSA (EV 9), he forgot about archiving. Moved the files and FSA shortcuts to 2 new fileservers (the customer devided the data). And now calls is pouring in to helpdesk regarding users unable to access their files from the shortcuts.

I´m in the dark here, I dont really know how to solve this. So any pointers would be nice....

 

Enterprise Vault
Information Governance
Recovering
Restore
Tip-How to

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  • Magnus_SE's avatar
    Magnus_SE
    Level 4
    13 years ago

    Thanks for the info. After a dialog wth the db admin, we opend a case with symantec.

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    13 years ago

    Perfect, please post the outcome of the case with Symantec here.
    I am pretty disapointed that there is so litte information about migration of EV FSA to a new server.

  • ManishN's avatar
    ManishN
    Level 4
    13 years ago

    Hello Magnus,

    I did a test and with following method you can restore the data either to new FSA target or Same target using FSAUtility. I presume customer was using NTFS file server.

    1. Created a new VM with Same OS and ServicePack
    2. Give same name and IP as earlier FSA Target Name
    3. Create registry key for fileserverID and SiteId in new FSA server by checking your SQL server.
    4. From EV, right click the FSA target and install FSA Agent
    5. Create same share as they were in FSA server.

    Let me know if you use this method how it goes for you.