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evuser0815's avatar
evuser0815
Level 3
13 years ago

getting error 6578

hi there,

i have ev 9.0.1 running on a server 2008 r2 and an exchange 2010

since a week i get error 6578 every time mailbox archiving task is running. i can also force this error by running shortcut processing on the specific mailbox. warning 2270 is following on this error

anyone knows a solution?

 

here is the content of the error / warning:

error 6578

 

Abnormal error occurred
 
Object:    CRetentionCategoryCache
Reference: RE(1)/fe

Abnormal error occurred
 
Object:    CRetentionCategoryCache
Reference: LE/RE

warning 2270

A queued operation exceeded the retry count and has been discarded

m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn = "/o=xxxx/ou=Erste administrative Gruppe/cn=Recipients/cn=fw-support",
  ArchiveID = "1E1BC1EE538736146B922AD1FFDA197411110000EVSERVER",
  ArchiveFolderID = "19DFB31F7D10F434DB40E771EA98A147B1110000EVSERVER",
  FolderRetCat = "",
  SourceFolderID = "ID",
  FolderPathName = "_PW-Überleitung Fehlerprotokolle PW-B PW-B KLR 0101",
  CompressedItemRequestXML = "some XML",
  EVPMFolder = "FALSE")
HRESULT: 0x80004005

Enterprise Vault
Error messages
Information Governance
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    13 years ago
    http://www.symantec.com/business/support/index?page=content&id=TECH156217
  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    http://www.symantec.com/business/support/index?page=content&id=TECH156217
  • evuser0815's avatar
    evuser0815
    Level 3
    13 years ago

    thanks for the link

    i already tried workaround 1 but without success.

    what if i disable "Update archive location for items moved in the mailbox" as described in worlaround  but want to use this feature?

    by the way: this workaround stopped getting the mentioned error.

     

    can u tell me where to look for these queues as described in workaround 3? i heard so often from them but don't know about....

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago

    So you tried workaround #1 and the error stopped occuring correct?
    Do you use Exchange Managed Folders in your environment? and do you want them archived?
    And do you want them to follow Exchanges rules or your own Enterprise Vault Retention rules?
     

    If you want to use Moved Items and Update Retention Category then obviously Workaround 2 will not be suitable for you in this case, it is only listed as it is truly a workaround, and would stop the error from working at the loss of functionality

    The Queues can be found in Computer Management.

    Windows Server 2003:
    Go to Start -> Right Click "My Computer" and click Manage -> expand out Services and Applications -> expand out Message Queueing and then click "Private Queues"

    Windows Server 2008
    Go to Start -> Right Click "My Computer" and click Manage -> expand out Features -> expand out Message Queueing and then click "Private Queues"


    In a clustered environment go to your EV install directory and run ClusterCompMgmt.bat
    i.e go to Start -> Run -> "C:\Program Files (x86)\Enterprise Vault\ClusterCompMgmt.bat" and press OK

  • evuser0815's avatar
    evuser0815
    Level 3
    13 years ago

    i tried workaround 2 with success, workaround 1 (set up "archive Exchange Managed Folders" to OFF) did not help!

    and yes, i do use Exchange Managed Folders ("Delete and Allow Recovery") so i have set mentioned value to "Managed"

  • Prone2Typos's avatar
    Prone2Typos
    Moderator
    13 years ago

    Glad that JW could help you (in his typical lightening quick sort of fashion).

     

    Just a friendly reminder that if he resolved your issue please mark his posting as the solution so that others do not come in and try to help. Typically I wait some time before this sort of harrassment... but it seemed resolved already... and since it is still active I figured what the heck.

  • evuser0815's avatar
    evuser0815
    Level 3
    13 years ago

    just as i said, workaround #2 stopped errors coming up when doing shortcut processing. but i want to use this feature so this is NOT a solution for me.

     

  • MarkBarefoot's avatar
    MarkBarefoot
    Level 6
    13 years ago

    In the Technote is says

     

    Enterprise Vault 10.0 - Release Details

    so this issue is fixed in the EV10 version. This has not been rolled back into the EV9 stream as the workarounds are valid. I would advise upgrading to EV10 but if you feel compelled to stay on EV9 I would suggest logging a call with support. You can reference this internal e-track number too 2323845.