Forum Discussion

Chandra_Sekhar's avatar
Chandra_Sekhar
Level 3
12 years ago

How OWA works with Enterprise vault 10.0

Hi

I'm new to EV and i need to know How OWA works to retrive the archive E-mail in Exchange 2010 step by step please.  Why i'm asking these information because in my environment when users trying to retrieve the Archive E-mails through OWA they are getting below error

symantec enterprise vault - error

You do not have access to this vault

 

Enterprise Vault
Information Governance
Reporting
Windows Server (2003-2008)
  • SHI-CRO's avatar
    SHI-CRO
    12 years ago

    You might also check the IIS logs on the EV server to see what IP addresses are trying to access the EVAnon web site.  Often CAS servers have multiple IP addresses or are part of an NLB cluster and the IP addresses that are put in the ExchangeServers.txt file might not be IP addresses the CAS will use to talk to the EV servers.

  • GabeV's avatar
    GabeV
    Level 6
    12 years ago

    This error message could be related to a configuration issue on your CAS servers, network settings and/or EV server policies and configuration. Let me give you a brief descripton of each component:

    - On each CAS server you need to install the EV OWA extensions.

    - On the Enterprise Vault server, you need to:

    1. Modify the ExchangeServers.txt file, adding the IP of each CAS server on your network that would be accessing the EV Server(s).
    2. Run the cscript owauser.wsf to create a virtual directory in IIS called EVAnon. In order to run this script, you need to create a standard user in Active Directory, an anonymous account.
    3. Add this anonymous account to the Site properties > Data Access Account tab.

    Some customers add specific configuration settings to the web.config file in the CAS servers. If you go to IIS Manager >  owa [virtual directory] > Application Settings you can see it in the list.

    For troubleshooting, you need to enable OWA logging and collect a dtrace at the same time. If you are not familiar with the entire EV archiving and retriecval process, I'd suggest you to open a ticket with support since they can provide more assistance and guide you through the troubleshooting process.

    I hoipe this helps.

  • SHI-CRO's avatar
    SHI-CRO
    Level 6
    12 years ago

    You might also check the IIS logs on the EV server to see what IP addresses are trying to access the EVAnon web site.  Often CAS servers have multiple IP addresses or are part of an NLB cluster and the IP addresses that are put in the ExchangeServers.txt file might not be IP addresses the CAS will use to talk to the EV servers.