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astigtoits's avatar
astigtoits
Level 4
8 years ago
Solved

How to bring back Accidentally Deleted User Archive Mailbox on Administration Console

Hi,

Would be needing some help.

How to bring back Accidentally Deleted User Archive Mailbox on Administration Console

Thank you in advance.

 

  • GertjanA's avatar
    GertjanA
    8 years ago

    Hello again.

    Run the provisioning task. Verify in the provisioning report the user you want to recreate is showing in the report. In the VAC, enable the user again for archiving. If he does not show, then first try to disable, then enable. Once enabled, run a synchronization from the archiving task against that mailbox. Then perform a 'run now'. That should (re)create the archive.

  • Hi mate,

    It is possible that the user is still enabled in EV. Can you go through the Disable User wizard and see if the user still shows enabled. If so, disable it first then enable the user again.

  • GertjanA's avatar
    GertjanA
    8 years ago

    As far as I recall, the provisioning report should be accessible via the properties of the Provisioning task (tab Reports), and should also be in folder ..\Enterprise Vault\Reports\Provisioning.

    As for the issue you're seeing, Virgil is pointing to the right direction. below might be a solution for you.

    --
    -- Query to get accoutn show on Sync at task
    --

    USE EnterpriseVaultDirectory
    UPDATE ExchangeMailboxEntry
    SET MbxExchangeState = '0'
    WHERE (MbxExchangeState = '2')
    and (MbxDisplayName like '%part of name%')

  • Hi mate,

    I'm afraid the only way to recover the archive is to perform a full EV recovery from backup.

    • astigtoits's avatar
      astigtoits
      Level 4

      Hi Virgil_Dobos,

      Thanks dude.

      But I just want to create again the Mailbox for the User that had been deleted. It is given that the archive emails gone but i would like to create new mailbox so that it can be archive again.

      • GertjanA's avatar
        GertjanA
        Moderator

        Hello again.

        Run the provisioning task. Verify in the provisioning report the user you want to recreate is showing in the report. In the VAC, enable the user again for archiving. If he does not show, then first try to disable, then enable. Once enabled, run a synchronization from the archiving task against that mailbox. Then perform a 'run now'. That should (re)create the archive.