Forum Discussion

Johnha1981's avatar
Johnha1981
Level 3
8 years ago

How to create new archive after deleting

Hi, 

I have deleted a users archive after he was unable to open outlook with the EV add in enabled. I would now like to create a new archive for that mailbox bt when I select to enable mailbox it doe not show in the list. I hav removed the user from the EV provisioning AD goup we have and added him back in and ran the provisioning task. Can you advise what I should do from here? 


Thanks 

  • daveoflave's avatar
    daveoflave
    8 years ago

    Hi Johnha1981,

         The first "gotcha" will sound silly, but did you click the radio button for "Disabled Mailboxes" in the Enable Mailbox Wizard?  Always have to sanity check that. 

    Wizard

     

    If it's still not showing there, then check the user's row in the ExchangeMailboxEntry (EME) table.  The MbxExchangeState column dictates if a mailbox should show in that wizard; 0 means normal, 1 means AD-disabled, and 2 means it's hidden from the GAL.  Only a value of 0 will allow mailboxes to show up there.  If you don't want to go chasing down why the mailbox doesn't show (research if it's hidden, or something changed with the user's AD account groups, etc), then you could just update that row like this:

    USE EnterpriseVaultDirectory
    UPDATE ExchangeMailboxEntry
    SET MbxExchangeState = '0' WHERE MbxDisplayName = '(paste in user's maibox display name)'

     

    Just note that the next time provisioning runs, it'll change that value back to whatever the environment tells it to; as in '2' if it's hidden, for example.  This article https://www.veritas.com/support/en_US/article.000031333 kind of touches on why it works that way.  Hope that helps!

  • daveoflave's avatar
    daveoflave
    Level 4
    8 years ago

    Hi Johnha1981,

         The first "gotcha" will sound silly, but did you click the radio button for "Disabled Mailboxes" in the Enable Mailbox Wizard?  Always have to sanity check that. 

    Wizard

     

    If it's still not showing there, then check the user's row in the ExchangeMailboxEntry (EME) table.  The MbxExchangeState column dictates if a mailbox should show in that wizard; 0 means normal, 1 means AD-disabled, and 2 means it's hidden from the GAL.  Only a value of 0 will allow mailboxes to show up there.  If you don't want to go chasing down why the mailbox doesn't show (research if it's hidden, or something changed with the user's AD account groups, etc), then you could just update that row like this:

    USE EnterpriseVaultDirectory
    UPDATE ExchangeMailboxEntry
    SET MbxExchangeState = '0' WHERE MbxDisplayName = '(paste in user's maibox display name)'

     

    Just note that the next time provisioning runs, it'll change that value back to whatever the environment tells it to; as in '2' if it's hidden, for example.  This article https://www.veritas.com/support/en_US/article.000031333 kind of touches on why it works that way.  Hope that helps!

    • Johnha1981's avatar
      Johnha1981
      Level 3
      8 years ago

      Hi Dave, 

      Thanks for the info. I have clicked the disabled radio button and it still doesnot show. Can you advise how I would change the ExchangeMailboxEntry table please? 

       

      Thanks 

       

      • daveoflave's avatar
        daveoflave
        Level 4
        8 years ago

        Hi Johnha1981,

           Sure, with the query that I provided before it can be updated.  If you want to know first before you change anything, run this Select statement first:

        Use EnterpriseVaultDirectory

        Select mbxexchangestate from ExchangeMailboxEntry

        where mbxdisplayname = '(paste in user's mailbox display name here)'

        Then if the value is 1 or 2, it needs to be updated with this:

        USE EnterpriseVaultDirectory
        UPDATE ExchangeMailboxEntry
        SET MbxExchangeState = '0' WHERE MbxDisplayName = '(paste in user's maibox display name)'

        Then the user's mailbox should show in one of the lists in the wizard.  Again, this will be changed to whatever is found during provisioning the next time it runs.  Let us know if that helps or not, thanks!

    • Johnha1981's avatar
      Johnha1981
      Level 3
      8 years ago

      For some strange reason they appeared in disabled users today. Even though they were not previously. Not sure why but it has worked!!!!

       

      Thanks 

    • daveoflave's avatar
      daveoflave
      Level 4
      8 years ago

      That's a good point to mention.  To add to that: It's seen by "new" as the site assuming it gets provisioned.  In other words, assuming the provisioning task decides it meets the criteria to be placed in a provisioning group and thus creates a row for that mailbox in the ExchangeMailboxEntry table. 

         However since it was mentioned that the user was previously disabled, we would assume the EME row already existed for that mailbox.  If that's the case, the row almost certainly dictates if the mailbox shows as an option.

         You could zap it to get a clean slate on its hidden message; then run provisioning to ensure that the row does exist; because it won't show at all in the wizard if it doesn't.

       

      • Johnha1981's avatar
        Johnha1981
        Level 3
        8 years ago

        Hi, 

        Is it possible to Zap the mailbox if the archive does not exist? 

         

        Thanks