Forum Discussion

lucasn88's avatar
lucasn88
Level 2
11 years ago

Hyperlink Slowness - Office 2007 SP3 in Win 7

Hi Guys

A few clients in our estate are getting a problem when trying to hyperlink in Outlook / Word - when you try  to create a hyperlink it is very slow. It's slow when trying to access local items on your machine or when trying to hyperlink to something on a network share. by slow, I mean there is a lag of about 30-40 seconds between each folder i.e. C:/ My Documents / My Pictures etc...

Heres the scenarios  -  Outlook 2007 - hyperlinks work fine

Outlook 2007 with SP3 - hyperlinks work fine.

Outlook 2007 with SP3 and Evault Client version 8 / 9 or 10 - hyperlinks start to run slow when trying to create them.

The above issues also happen in Word.

The problem gets so bad that sometimes it casuses the MS program to not respond.

 

Can you shed any light on this please?

 

Thanks

Nick Lucas

Enterprise Vault
Information Governance
Performance
Windows 7
  • TonySterling's avatar
    TonySterling
    11 years ago

    A bit more info:

    Doing a google of "create a hyperlink it is very slow" returns several resulte

    http://answers.microsoft.com/en-us/office/forum/office_2010-word/why-is-the-insert-hyperlink-dialog-taking-so-long/45cca6a5-4091-4c39-862e-3df164a7a8b0

    http://community.spiceworks.com/topic/204843-microsoft-office-slow-when-inserting-hyperlink

    Can you verify the number of shortcuts you have in the My Documents folder?

    It could be the number of shortcuts you have in your default folder (it's My Documents for me). If you have a lot of shortcuts in that folder, Outlook tries to reach/resolve each link before letting you add anything :)

  • TonySterling's avatar
    TonySterling
    Moderator
    11 years ago

    Hi Nick,

    I don't understand what this problem has to do with Enterprise Vault.

    This sounds like it is just a MSFT Office issue, you might want to try an Office forum.

    Regards,

    Tony

  • lucasn88's avatar
    lucasn88
    Level 2
    11 years ago

    Thanks for your reply Tony, this problem is only introduced when the Enterprise Vault Add In is installed - this would suggest it is an Enterprise Vault problem.

    I would welcome any suggestions or solutions.

    Thanks, Nick

  • TonySterling's avatar
    TonySterling
    Moderator
    11 years ago

    You say that Word is affected as well so it doesn't seem like it would be the EV Outlook Add-in.

    If you remove the add-in does the issue go away?

  • TonySterling's avatar
    TonySterling
    Moderator
    11 years ago

    A bit more info:

    Doing a google of "create a hyperlink it is very slow" returns several resulte

    http://answers.microsoft.com/en-us/office/forum/office_2010-word/why-is-the-insert-hyperlink-dialog-taking-so-long/45cca6a5-4091-4c39-862e-3df164a7a8b0

    http://community.spiceworks.com/topic/204843-microsoft-office-slow-when-inserting-hyperlink

    Can you verify the number of shortcuts you have in the My Documents folder?

    It could be the number of shortcuts you have in your default folder (it's My Documents for me). If you have a lot of shortcuts in that folder, Outlook tries to reach/resolve each link before letting you add anything :)