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DavidAlvarez's avatar
DavidAlvarez
Level 4
5 years ago

IMAP Server not running

After moving the Vaultstores path and starting services the event viewer logged the event:

The Enterprise Vault IMAP Storage process could not be started due to the following error:

IMAP Server not running

Check the privileges on the account that launched the process.

Event ID 41024

And the indexing service is not starting.

I don't see any service with this name and EV services are running with service account.

Any help will be really appreciated.

Thanks.

  • DavidAlvarez's avatar
    DavidAlvarez
    5 years ago

    Hi Marc,

    I have found the solution, the last error I posted was the key. It seems some EVRT.dlls where corrupted at some point between the last restart and today. As there are 6 EVRT.dll files in different folders of EV installation path, I played a bit doing copies until I found the fault one. Once I did this Index service started successfully.

    Thanks a lot for your help!

    Kind Regards,

    David.

    • DavidAlvarez's avatar
      DavidAlvarez
      Level 4
      5 years ago

      Hi Marc,

      Thanks for the quick answer.

      Yes I followed the instructions in this KB.

      And yes, all services start except Indexing service, if I tried to start manually it stops immediately as you say.

      Kind Regards,

      David

      • DavidAlvarez's avatar
        DavidAlvarez
        Level 4
        5 years ago

        Also another event is logged:

        IMAPStorage.exe (Attempt: 3) - Process failed
        Exit Code: 0

        The process has failed abnormally and will not be restarted. Either the process has exceeded its restart count or automatic restart is disabled. The process can be restarted by stopping and restarting the Admin Service

        Kind Regards,

        David