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Daniel_R_'s avatar
Daniel_R_
Level 5
7 years ago

Index Service fail to start

Hi guys,

Recently I have had problems with index service because doesn't start.  I have journal running in it with several thousand of items waiting to be indexed.
I have applied some workaround technotes like reset index engine and reinstall EV binaries without results.
Has anyone experienced this issue before?
OS Windows 2012 stand alone server, 8Cores and 8GB RAM
EVault version 12.1
 
Dtrace:
446 17:27:38.458  [11284] (EVIndexAdminService) <4848> EV-L {IndexingWCFProxy`1} SOAP FAULT: detail xml = <exception time="31" date="1530224858" id="SERVICE_COMMAND" function="vivisimo_load" fid="51" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='collection-broker-status']/scope/scope/function[@name='collection-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/velocity/objects">An invalid run or command node was provided.  </exception>
447 17:27:38.474  [11284] (EVIndexAdminService) <4848> EV-H {IndexingWCFProxy`1} Exception: The exception [service-command] was thrown. Info: Diag: Type:System.ServiceModel.FaultException`1[[System.String, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]] ST:   at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.ReThrowAsTypedFaultExceptionIfAppropriate(FaultException faultEx)|   at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method, String server)|   at Symantec.EnterpriseVault.Indexing.Common.IndexingWCFProxy`1.Invoke[TResult](Expression`1 method) Inner:None
448 17:27:38.474  [11284] (EVIndexAdminService) <4848> EV~E |Event ID: 41335 An error occured while trying to start indexing engine.|Further error details include: '&lt;exception time="31" date="1530224858" id="SERVICE_COMMAND" function="Enterprise Vault_load" fid="51" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='Index Volume-broker-status']/scope/scope/function[@name='Index Volume-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/Index Engine/objects"&gt;An invalid run or command node was provided.  &lt;/exception&gt;'.
449 17:27:38.474  [11284] (EVIndexAdminService) <4848> EV-H {VelocityStartStopIndexingEngine.Start} Some of the processes did not start, shutdown indexing engine
 
Thank you
Daniel