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- GertjanAModerator
Hello,
The add-in in general supports 1 version up, 1 down. Addin 11 supports EV10, 11 and 12
The issue you face is with Outlook 2016. I am not sure the EV11 addin supports that Outlook version, check compatibility guide to be sure.
If you use Outlook 'click-to-run', then you need the addin of 12.4 release. That might not work against your ev10 however.
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