Items not Vaulting
Hi folks
We have run into a problem which is starting to cause headaches...
EV does not appear to be vaulting mailboxes. Users are logging calls saying they cannot send mail as their mailbox is full. Manually vaulting is no more successful. You select a message, hit store in vault, the message sits in the pending state for a few minutes then returns to the normal unvaulted condition.
We have made two configuration changes recently:
Changed setting for safe copies to delete immediatley after archiving (as we thought this may be a resolution for mail stuck in pending state)
and
enabled SIS sharing through entire group.
Has anyone seen this before?
Yes, because the policy is meant to keep it under quota, but because its scheduled based, it is possible for it to go over its quota limits
if it goes over, just like you cannot send/receive email, EV cannot archive the designated items