Forum Discussion

Wim_De_Cat's avatar
Wim_De_Cat
Level 3
17 years ago

Journaling task runs but doesn't vault anything.

Hi,

 

We are using Enterprise Vault 2007 v7.5. We set up a journaling mailbox but its not being vaulted. I already created a new task, a new policy, a new journal mailbox(both on exchange and in evadmin). I made a new vaultstore. Before creating the new ones I cleaned up the queues related to the journaling so that I was sure that he would use the new once that are created. Everything looks fine for as far as I can see. There are a couple of errors in the tracelog mainly

 

"The queue .\private$\Enterprise Vault Archive Agent Admin Queue is already open.|It is likely that another process is running and will be processing the Nack messages placed on this queue.|This Nack Handler will now terminate, as it is redundant.  No additional action is necessary."

 

that I find suspicious. There is no queue forming in the private queues. Tasks are all running and syncronizing gives an afermative reply.

I added a tracelog that ran for 30 minutes under the Journal archiving issues trace category.

 

 

It would be lovely if any of you guys could help me out.

 

Thanks in advance,

 

Wim

 

Enterprise Vault
Information Governance
MS Exchange

26 Replies

  • Wim_De_Cat's avatar
    Wim_De_Cat
    Level 3
    17 years ago

    Nope, we removed the virus scanner from the machine and did a reboot.

     

    Thanks for the response.

     

    Wim

  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago

    Have you tried stopping all the EV servers and uninstalling and reinstalling msmq? 

  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago

    you might want to open a case with support as it sounds like you need someone to take a look at your configuration.

     

    Regards, 

  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    Hi Are you sure that there are not 2 Journal Tasks going to the same server? (Think you can't configure this, but just to be sure)
  • AndrewB's avatar
    AndrewB
    Moderator
    17 years ago

    MichaelZ,

    What happens if there are 2 journal tasks going to the same server? I think it lets you configure it but only the first one gets the targets.

  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    Well - yes. But his error message: "The queue .\private$\Enterprise Vault Archive Agent Admin Queue is already open.|It is likely that another process is running and will be processing the Nack messages placed on this queue.|This Nack Handler will now terminate, as it is redundant. No additional action is necessary." points to something which is running more than once. Just trying to rule out things... :D
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    Level 6
    17 years ago

    I had the same issue on my test system the other week where journaling all of a sudden stopped and I was getting that message in the DTRACE as well.

    Was a bit strange as no other task was on the box so did not really understand why it was giving me this.

    Anyhow in my case I uninstalled and reinstalled MSMQ and it problem was fixed.

  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago

    Wim,

    when you re-installed did you reboot after you uninstalled?

     

    Would you do the uninstall again, reboot, then reinstall?