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yobole's avatar
yobole
Level 6
11 years ago
Solved

Large number of recalls from FSA .. Not sure what recalling this

I have a server with 3000 orphanned placeholders and we are still trying to decide how to deal with this .. In the meantime The server seems to be making a large number of recalls and we cannt seemt o find our whats doing the recalls 

 

I have the follwing enry in the registry to exluded exe EVPlaceholderService.exe;beremote.exe;mcshield.exe;bpfis.exe;bpbkar32.exe;Explorer.exe;

 

Any ideas how to find out whats doing the recalls ?

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • Merv's avatar
    Merv
    11 years ago

    Hi Yabole,

     

    Besides process monitor another is to dtrace placeholder service on the file server - Rob Wilcox has a good post on it :)

    http://www.symantec.com/connect/blogs/how-find-process-recalling-placeholder

    Another place is to look is the IIS logs on the EV Server and filter by those download.asp urls - you can find if they are happening at nights/during the days etc..number of items and which Archive ID's what files/savesets

    Basically all placeholders are hardcoded with a url in the form of:

     http://evserver1.domain.local/EnterpriseVault/download.asp?VaultID=15E70F1A34D89EE459542AB53D6777BA21110000evserver1&SavesetId=201303072697221~201303071618130000~Z~F0794377C3D58EDEB0F9BC0F80C86AA1&Request=NativeItem    

    This is the ArchiveID or VaultID - VaultID=15E70F1A34D89EE459542AB53D6777BA21110000evserver1. You can look this up in the Vault Admin Console so that will give you an idea which FSA archivepoint is being accessed.

    Saveset - which you track which file was being downloaded

    SavesetId=201303072697221~201303071618130000~Z~F0794377C3D58EDEB0F9BC0F80C86AA1

     

    And you can search in SQL to give you more info:

    https://www-secure.symantec.com/connect/downloads/useful-sql-query-item-details

    Lastly how to get rid of orphaned placeholders:

    1. Shortcut Deletion tab of Archive task - schedule that to run and clear the shortcuts which are orphaned by storage expiry or by deletions which failed delete on delete

    2. FSAutility - http://www.symantec.com/business/support/index?page=content&id=HOWTO97253

     

    HTH

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  • A_J1's avatar
    A_J1
    Level 6
    11 years ago

    Hi Yobole,

     

    I would suggest to use Process monitor on the File Server to find out which application is recalling the files.

    I can see in the exclude we have beremote.exe(Backup Exec agent) included but.. Are you using any other backup application then that needs to be excluded too..

    you can also refer this article on how to exclude.

    http://www.symantec.com/docs/TECH51039

    Regards,

    A_J

  • Merv's avatar
    Merv
    Level 6
    11 years ago

    Hi Yabole,

     

    Besides process monitor another is to dtrace placeholder service on the file server - Rob Wilcox has a good post on it :)

    http://www.symantec.com/connect/blogs/how-find-process-recalling-placeholder

    Another place is to look is the IIS logs on the EV Server and filter by those download.asp urls - you can find if they are happening at nights/during the days etc..number of items and which Archive ID's what files/savesets

    Basically all placeholders are hardcoded with a url in the form of:

     http://evserver1.domain.local/EnterpriseVault/download.asp?VaultID=15E70F1A34D89EE459542AB53D6777BA21110000evserver1&SavesetId=201303072697221~201303071618130000~Z~F0794377C3D58EDEB0F9BC0F80C86AA1&Request=NativeItem    

    This is the ArchiveID or VaultID - VaultID=15E70F1A34D89EE459542AB53D6777BA21110000evserver1. You can look this up in the Vault Admin Console so that will give you an idea which FSA archivepoint is being accessed.

    Saveset - which you track which file was being downloaded

    SavesetId=201303072697221~201303071618130000~Z~F0794377C3D58EDEB0F9BC0F80C86AA1

     

    And you can search in SQL to give you more info:

    https://www-secure.symantec.com/connect/downloads/useful-sql-query-item-details

    Lastly how to get rid of orphaned placeholders:

    1. Shortcut Deletion tab of Archive task - schedule that to run and clear the shortcuts which are orphaned by storage expiry or by deletions which failed delete on delete

    2. FSAutility - http://www.symantec.com/business/support/index?page=content&id=HOWTO97253

     

    HTH